At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.
Job Summary: The Treasury Operations Specialist I provides top-tier support for customers utilizing commercial systems and applications, including (but not limited to): Business Online Banking, Check Positive Pay, ACH Origination, Wire Transfer, Bill Pay, Lockbox, Remote Deposit and Commercial Vault. Assistance is provided via phone, email, online banking message center and in-person and regularly involves completing tasks related to business services and products. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Uses critical thinking and follows established procedures to mitigate risk and prevent losses for both INTRUST bank and commercial customers. Maintains a high attention to detail and can quickly identify high-risk situations, escalating complex issues to level 2 specialist or management.
• Responsible for facilitation of contract execution, profile setup and processing, product, and application training. Upholds a high level of accuracy with all documentation.
• Responds to all requests for assistance, providing reliable support to internal and external customers in a friendly, professional, and timely manner. Identifies issues and designs solutions for an optimal resolution.
• Maintains knowledge of INTRUST’s Treasury Management offerings to provide top-tier support to customers. Proactively uncovers customer needs and enhances relationships by offering appropriate products and services.
• Provides feedback on both internal and end-user experiences for all supported applications. Advocates on behalf of customer by sharing suggestions for future application enhancements.
• Accurately and efficiently researches and resolves discrepancies and errors using independent decision-making. Informs management and account officers of customer impact issues.
• Ability to organize and handle multiple tasks at once, accomplishing detailed tasks in a short time frame. Prioritize work to meet deadlines critical to the position.
Education and Experience: High school diploma or equivalent, and 2+ years related job experience required. Previous experience in banking operations and customer service required. Experience with ACH files and Treasury related products is preferred.
Required Skills and Knowledge: Excellent customer service skills are required. Strong oral, written communication, and organizational skills. Ability to travel to offer onsite assistance to commercial customers. Must be able to demonstrate a high level of accuracy, attention to detail, and the ability to multi-task utilizing multiple computer programs. Computer experience with a knowledge of Microsoft Office is required.
Required Licenses and/or Certifications: None.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly both face-to-face and over the phone. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
When you bank with us, you are part of a tradition that began 150 yeas ago — a commitment to provide personal, attentive, reliable banking that has remained unchanged through generations. We value qualities like honesty, respect, and compassion. Those qualities and the commitments we’ve made to our customers and communities are our guiding force — serving you today and every day. We’re privately held and have been family-led for five generations, starting with C.Q. Chandler II. Currently, CEO Charlie Chandler and President Sam Chandler are the father-and-son team that leads INTRUST. Generational leadership and forward-looking financial stewardship help us continue to deliver the quality service experience our customers have come to expect. No matter how you manage your finances, you’ll find the same friendly service that has been the cornerstone of our business since the beginning. Our service offerings include personal banking and lending, financial resources for businesses of all sizes, and wealth management solutions tailored to your evolving needs. We hire for character and commitment because we believe a focus on values contributes to a healthy and positive culture. We are committed to the well-being of our customers, employees, shareholders, strategic partners, and the communities we serve, and we have made it our mission to earn and maintain their trust through character qualities that help define our values. These qualities include honesty, humility, compassion, initiative, respect, and responsibility. Every interaction at INTRUST — internally and with our customers — takes place with these character qualities in mind. From the day-to-day transactions that keep our doors open to the behind-the-scenes efforts that allow us to operate efficiently, every role is critically important. It’s why we are intentional in hiring individuals who share our values and ensuring we offer a collaborative culture that emphasizes growth, meaning, balance, and teamwork.
