The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and cash management services.
Knowledge of:
- Strong oral and written communication skills
- Advanced knowledge of line of business policies, procedures and products
- Operational workflows and secure file transmissions
Ability to:
- Multi-task and work independently
- Solve problems independently while applying logic and discretion
- Adapt to change and respond to all requests in a professional manner
- Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
- Analyze and solve problems for which there are not always precedents
- Maintain visual attention and mental concentration for extended periods of time
- Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
Additional Duties:
- Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
- Provide training, for all cash management services, including but not limited to, ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CD's, and Remote Deposit Capture.
- Complete system setup and maintenance items for existing and new treasury management products and services.
- Prepare customer documents required to establish or maintain treasury management services and commercial deposit accounts.
- Assist Retail associates with Treasury Management services referrals.
- Assist business customer who have experience fraud on their account.
- Open new accounts as needed by Commercial or Treasury Management Executives.
- Provide specialized line of business support.
- Other special projects as directed.
- College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience.
- Previous banking or finance and customer service experience preferred.
- Previous experience in roles identifying customer needs to expand relationships.
- Requires strong background working with a variety of PC operating systems and anti-virus software.
- Requires knowledge of Microsoft Office, Excel and Access and Adobe Acrobat.
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment.
What We Do
As of September 30, 2023, First Busey Corporation (Nasdaq: BUSE) was a $12.26 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary of First Busey Corporation, had total assets of $12.23 billion as of September 30, 2023, and is headquartered in Champaign, Illinois. Busey Bank currently has 46 banking centers serving Illinois, eight banking centers serving Missouri, three banking centers serving southwest Florida, and one banking center in Indianapolis, Indiana.
Through Busey’s Wealth Management division, the Company provides asset management, investment, and fiduciary services to individuals, businesses, and foundations. Assets under care totaled $11.55 billion as of September 30, 2023.
Busey Bank’s wholly-owned subsidiary, FirsTech, specializes in the evolving financial technology needs of small and medium-sized businesses, highly regulated enterprise industries, and financial institutions. FirsTech provides comprehensive and innovative payment technology solutions including online, mobile, and voice-recognition bill payments; money and data movement; merchant services; direct debit services; lockbox remittance processing for payments made by mail; and walk-in payments at retail agents. More information about FirsTech can be found at firstechpayments.com.
Busey Bank is honored to be named among America’s Best Banks by Forbes magazine for the second consecutive year. Ranked 26th overall in 2023, compared to 52nd in last year's rankings. Busey was named among DiversityInc’s Top Regional Companies. The DiversityInc Top 50 survey is the external validator for large U.S. employers that model fairness in their talent strategy, workplace and supplier diversity practices, and philanthropic engagement. We are honored to be consistently recognized nationally and locally for our engaged culture of integrity and commitment to community development.
For more information about us, visit busey.com.