Position Summary
The Treasury Management Services Supervisor is responsible for leading a multifunctional team supporting treasury management operations, including risk management, client implementations and onboarding, maintenance and quality assurance. The Supervisor ensures a high-quality client experience throughout the Treasury Management lifecycle while maintaining strong operational controls and process efficiency. The role requires expertise in Treasury Management products, operational workflows, client servicing, and banking risk controls. They will ensure the timely and accurate completion of work within the team, coordinate workflow, identify efficiencies, maintain quality standards and resolve complex problems. Additionally, they lead, develop and coach team members to ensure employee engagement.Duties & Responsibilities- Lead, coach, develop, and manage a team of Treasury Management Operations professionals.
- Train, develop and provide guidance to Treasury Services team members in all areas of job responsibilities, including laws, regulations, risk identification, software, and related updates.
- Clearly communicate performance expectations to team members and address any deficiencies in a timely manner.
- Establish performance expectations, service standards, and accountability measures.
- Monitor staffing levels, workload distribution, productivity, and service level adherence.
- Monitor workflow for operational efficiency, analyze operational effectiveness of all procedures; implement changes and operational improvements where necessary.
- Maintain a high level of product and process knowledge.
- Oversee onboarding and implementation activities for Treasury Management clients.
- Ensure timely and accurate setup of Treasury Management products and services.
- Oversee maintenance, new implementation and quality control efforts.
- Monitor onboarding metrics and identify opportunities to enhance client experience and reduce implementation timelines.
- Resolve escalated client implementation issues and service concerns.
- Prepare and deliver reporting to management in a timely and accurate manner.
- Direct the daily operations of the team and manage escalation for problem resolution.
- Support Treasury Management risk management activities, including owning NACHA Rules updates and ensure Bank is in compliance.
- Partner with Treasury Product to ensure ACH client education training material and communication is executed Ensure adherence to internal policies, regulatory requirements, and audit expectations.
- Develop and maintain policies and procedures.
- Remain current with regulatory expectations and Treasury Services products and services.
- Interact with internal and external clients while providing service excellence.
- Develop and maintain trusted, positive relationships with employees, clients, and vendors.
- Knowledge of:
- Strong communication, decision-making, and problem-solving skills
- Effective leadership and management skills
- Strong knowledge of Treasury Management products and services
- Working knowledge of Salesforce/nCino preferred.
- Ability to:
- Self-starter with strong decision-making skills
- Ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
- Requires advanced knowledge of Microsoft Office.
- Education and Training:
- Bachelor’s degree or equivalent combination of education and/or work experience.
- Minimum five years of relevant banking experience with strong commercial and customer service emphasis
- Minimum two years of demonstrated success as a supervisor or manager, preferably within a treasury management or commercial account space or applicable experience in the customer service/account opening role.
- Preferred Qualifications:
- Experience supporting commercial, corporate, and middle-market Treasury Management clients.
- Experience with implementation, operational support, or client servicing functions.
- Knowledge of Treasury Risk management practices and fraud prevention controls.
- Experience working in a regulated banking environment with audit and compliance responsibilities.
- Project management or process improvement experience.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $73,000 - $95,000 annual)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
Skills Required
- Bachelor's degree or equivalent combination of education and work experience
- Minimum five years of relevant banking experience with strong commercial and customer service emphasis
- Minimum two years of demonstrated success as a supervisor or manager
- Strong knowledge of Treasury Management products and services
- Strong communication, decision-making, and problem-solving skills
- Effective leadership and management skills
- Ability to communicate and interact effectively across all levels of the company
- Advanced knowledge of Microsoft Office
- Self-starter with strong decision-making skills
- Working knowledge of Salesforce and nCino
- Experience supporting commercial, corporate, and middle-market Treasury Management clients
- Experience with implementation, operational support, or client servicing functions
- Knowledge of Treasury Risk management practices and fraud prevention controls
- Experience in a regulated banking environment with audit and compliance responsibilities
- Project management or process improvement experience
Busey Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Busey and has not been reviewed or approved by Busey.
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Retirement Support — Retirement programs include a 401(k) with company match alongside a profit‑sharing plan, creating multiple employer‑supported savings channels. This structure strengthens long‑term financial security beyond base pay.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, adding an ownership pathway that complements traditional retirement benefits.
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Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave, and volunteer time off are included, supporting time away for family and community. Flexible scheduling features in some materials further support practical use of time off.
Busey Insights
What We Do
As of September 30, 2023, First Busey Corporation (Nasdaq: BUSE) was a $12.26 billion financial holding company headquartered in Champaign, Illinois. Busey Bank, a wholly-owned bank subsidiary of First Busey Corporation, had total assets of $12.23 billion as of September 30, 2023, and is headquartered in Champaign, Illinois. Busey Bank currently has 46 banking centers serving Illinois, eight banking centers serving Missouri, three banking centers serving southwest Florida, and one banking center in Indianapolis, Indiana. Through Busey’s Wealth Management division, the Company provides asset management, investment, and fiduciary services to individuals, businesses, and foundations. Assets under care totaled $11.55 billion as of September 30, 2023. Busey Bank’s wholly-owned subsidiary, FirsTech, specializes in the evolving financial technology needs of small and medium-sized businesses, highly regulated enterprise industries, and financial institutions. FirsTech provides comprehensive and innovative payment technology solutions including online, mobile, and voice-recognition bill payments; money and data movement; merchant services; direct debit services; lockbox remittance processing for payments made by mail; and walk-in payments at retail agents. More information about FirsTech can be found at firstechpayments.com. Busey Bank is honored to be named among America’s Best Banks by Forbes magazine for the second consecutive year. Ranked 26th overall in 2023, compared to 52nd in last year's rankings. Busey was named among DiversityInc’s Top Regional Companies. The DiversityInc Top 50 survey is the external validator for large U.S. employers that model fairness in their talent strategy, workplace and supplier diversity practices, and philanthropic engagement. We are honored to be consistently recognized nationally and locally for our engaged culture of integrity and commitment to community development. For more information about us, visit busey.com.
