Travel Product Operations Associate

About UJV
Who Are We?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. 
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

Role Mission: 

As a Product Operations Associate, you will play a critical role in setting up, managing, and connecting travel products within UJV's systems. You will work closely with suppliers, connectivity providers, reservations teams, and internal information systems to ensure that hotel and ground service products, including tours, transfers, activities, and other destination services, are accurately integrated, maintained, and available for sale. This role requires strong attention to detail, advanced Excel skills, and the ability to troubleshoot data and connectivity issues.

You Will:

• Manage the onboarding, verification, setup, and ongoing maintenance of supplier and product information within UJV's systems.
• Ensure the accurate and timely entry and management of product data, including hotel details, room information, pricing, markups, travel advisor commissions, fees, and other relevant information.
• Support the setup and management of ground products and services, including tours, transfers, activities, and other destination services.
• Review and troubleshoot connectivity-related issues, including XML data, API integrations, and transmission errors when applicable.
• Collaborate with the Reservations and Sales teams by answering product-related questions and helping resolve issues that may impact bookings.
• Manage content updates such as general information, itinerary descriptions, and terms & conditions.
• Work with suppliers, connectivity providers, and internal teams to investigate and resolve product, data, and booking discrepancies.
• Conduct quality assurance (QA) checks to verify the accuracy of data consumed and entered, and provide solutions to potential discrepancies.
• Use Excel and CSV files to manage, validate, manipulate, and prepare large amounts of product and service data for system uploads.
• Identify discrepancies and opportunities to improve processes, data accuracy, and operational efficiency
• Manage special projects as assigned by your manager, aimed at improving processes and operational efficiency.

You Have:

• Experience: 1–3 years of experience in travel product operations, supplier connectivity, travel technology, hotel operations, tour operations, or inventory management.
• Travel Industry Knowledge: experience with travel products/suppliers; ground services, tour operators, destination services, transfers, or activities highly valued.
• Connectivity: XML data feeds, APIs, or travel technology integrations; hotel, ground service/tour operator connectivity.
• Tools: Proficiency with Google Workspace; strong hands-on Excel skills, including VLOOKUP, Pivot Tables, filtering, sorting, and other data validation tools. Comfort using AI tools such as Claude to support daily workflows is a plus. Familiarity with GDS systems (such as Amadeus or Sabre), CRS, CMS, booking platforms, or other travel technology systems is also a plus.
• Problem-Solving: Comfortable identifying data, system, and connectivity discrepancies and working collaboratively to find solutions
• Languages: full professional fluency in English, written and verbal. 
• Strong attention to detail and the ability to multitask effectively.
• The flexibility to adapt to a dynamic, fast-paced environment and meet deadlines.

Personal Effectiveness:

• You are highly detail-oriented and take ownership of maintaining accurate and reliable product data.
• You are comfortable working extensively with Excel, CSV files, and large amounts of detailed information.
• You enjoy identifying and resolving system discrepancies and offering solutions that improve business processes.
• You can work independently while collaborating effectively with cross-functional teams and external partners.
• You are adaptable and comfortable learning new products, systems, and processes in a fast-paced environment.
• You contribute to department and business objectives through organized, deadline-driven, and high-quality work.

Benefits:

• The opportunity to work with a highly driven team of professionals in the luxury travel industry.
• Bimonthly payments in USD currency 
• Unlimited Vacation Time after 1 year.
• Work from the comfort of your own home
• Technical equipment provided 

We offer an industry-leading compensation package and a supportive work environment that encourages professional growth and development. If you are passionate about travel technology, product operations, connectivity, and data accuracy, we invite you to join our team as a Product Operations Associate and contribute to the continued growth and success of UJV.

LatAm-based candidates are welcome to apply.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.