Job Description:
We are now recruiting a Travel & Expenses Customer Support - German Speaker to join our Travel & Expenses team in Coimbra.
Responsibilities - your mission
- Manage incoming phone calls, emails and chat messages
- Maintain a positive and friendly tone with customers at all times
- Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support
- Build sustainable relationships and trust with Airbus travelers through open and interactive communication
- Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools.
- Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
- Meet personal/Customer Care Team targets and call handling quotas
- Follow communication procedures, guidelines and policies
Requirements - our ideal candidate will have
Applicants must have:
- 1+ year of work experience, ideally in Customer Support or Contact Center
- Fluency in English and German (mandatory)
- Strong phone contact handling skills and active listening
Applicants ideally should have:
- Proven customer support experience or experience as a Client Service Representative
- Good awareness of any potential compliance risks and committed to act with integrity
- Autonomous, proactive and able to take initiatives
- Ability to promote best practices when communicating with Airbus travelers
- Customer focus and ability to adapt/respond to different types of characters
- Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)
- Ability to multitask, prioritize, and manage time effectively
- Resilient and strong self-control when handling customer complaints
- KDS NEO experience is preferred but not a prerequisite
- Ability to communicate clearly with end‐users, peers and management
Benefits - what’s in it for you:
- Diverse career opportunities within Airbus European core countries or in other regions around the world.
- A hybrid working model, allowing you to combine onsite and offsite work.
- A modern office well connected to public transportation.
- A motivated and fun crew to grow and build and shape the GBS together.
- An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SAEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Transactional AccountingBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- 1+ year of work experience in Customer Support or Contact Center
- Fluency in English and German
- Strong phone contact handling skills
- Proven customer support experience or experience as a Client Service Representative
- Knowledge of computer operation and standard office software
- KDS NEO experience
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
