Job Description:
Join our dedicated and international team at AIRBUS GBS in Coimbra, where we are the single point of contact for all Travel & Expenses-related queries. We work to provide exceptional support to our customers, ensuring seamless and compliant processes. If you're a problem-solver who thrives in a fast-paced, customer-focused environment, this is the role for you.
Your Mission:
As a Travel & Expenses Customer Support agent, you will be the primary interface for our customers. Your excellent communication skills and deep understanding of our systems will be key to your success.
Key Responsibilities:
- Customer Interaction: Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
- Technical Expertise: Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
- Issue Resolution: Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
- Change Management: Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
- Interface Control: Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
- Reporting & Analysis: Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
- Configuration Control: Ensure all systems and configurations are managed and controlled effectively.
What we are looking for:
- Fluent in French and English: An exquisite level of proficiency in both languages is vital for this role, as you will be supporting a global customer base.
- Technical Aptitude: Experience with ServiceNow is a plus. Knowledge of AWS systems is a significant advantage.
- Customer-Centric Mindset: A strong focus on the customer, with the patience and empathy to handle a variety of requests and issues.
- Problem-Solving Skills: The ability to resolve complex issues and think on your feet.
- Organizational Skills: Excellent time management and the ability to work under pressure.
- Team Player: A "We Are One" attitude and a collaborative spirit to work effectively with colleagues in a multicultural environment.
What we offer you:
- Global Exposure: The opportunity to work in a truly international company with diverse career opportunities across our European core countries and beyond.
- Hybrid Work Model: A flexible working model that allows you to combine on-site and off-site work.
- Professional Growth: Access to comprehensive training, development programs, and a dedicated leadership university to help you build your career.
- Rewarding Environment: A competitive compensation package, a modern office with excellent public transport connections, and a motivated and fun team.
This is a fantastic opportunity to join a world-leading company in the aerospace industry. If you are a proactive and detail-oriented support professional with a passion for customer service and a strong command of both English and French, we encourage you to apply.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SAEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Transactional AccountingBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Fluent French and English language proficiency
- Strong customer-service orientation, patience, and empathy
- Ability to diagnose and resolve complex issues
- Excellent organizational and time-management skills; ability to work under pressure
- Collaborative team-player attitude in a multicultural environment
- Experience with ServiceNow
- Knowledge of AWS systems
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
