We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a Manager, Travel Expense Program to lead the day‑to‑day governance, operations, and system management of the enterprise travel expense program.
This role is responsible for ensuring the end‑to‑end integrity of the travel expense process, partnering with internal stakeholders and third‑party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.
The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation. This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.
Key Responsibilities
1. Travel Expense Process & System Ownership
- Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows
- Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance
- Identify and address process bottlenecks, system issues, and recurring user challenges
- Ensure timely processing and prevent stalled or delayed expense reports
2. Operational Management & Vendor Coordination
- Serve as the primary point of contact for external supporting partner
- Oversee daily operations, including:
- Ticket management and resolution
- Escalations and issue prioritization
- Service‑level agreement (SLA) performance
- Ensure consistent, high‑quality support for internal stakeholders
- Develop, maintain, and communicate standard operating procedures (SOPs) and process documentation
3. Expense Governance & Compliance Execution
- Enforce company Travel Expense policy through consistent, structured processes
- Review and resolve policy exceptions, non‑compliant spend, and escalation cases
- Partner with leadership to address repeat exceptions or higher‑risk behaviors
- Support the implementation of controls to reduce misuse and improve policy adherence
4. Stakeholder Support & Experience
- Provide clear, professional, and solution‑oriented guidance to employees and business partners
- Improve the overall user experience by reducing friction in submission and resolution processes
- Act as a trusted partner to Finance, Procurement, Compliance, and business teams
5. Continuous Improvement & Program Development
- Explore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency
- Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization
- Partner with analytics teams to translate insights into actionable process and system improvements
- Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or
Required Qualifications
- 5+ years of experience in:
- Travel Expense, AP, or Finance operations
- Process management or system administration
- Proven understanding of travel expense policies, compliance frameworks, and internal controls
- Proven experience managing third‑party vendors or offshore support teams
- Proven ability to diagnose process or system issues and drive resolution
- Proven strong communication skills with the ability to engage stakeholders at all levels
Preferred Qualifications
- Experience with Concur
- Experience configuring SAP Concur and managing audit rules
- Exposure to process improvement or transformation initiatives
- Familiarity with data analysis or partnering with analytics teams
- Experience supporting large, complex enterprise environments
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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