Travel-Customer Onboarding Manager

Sorry, this job was removed at 06:17 p.m. (CST) on Thursday, Apr 17, 2025
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Canada
Fintech • Software • Travel • Business Intelligence • Consulting • App development • Big Data Analytics
We are the world’s leading B2B travel platform, providing software and services to companies of all sizes.
The Role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a project manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you’ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction. 

What You’ll Do: 

  • Design and define work breakdown structures, resources required, and roles and responsibilities 

  • Ensure all client requirements are understood and documented 

  • Lead project and partner calls 

  • Create a positive working environment 

  • Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies 

  • Lead testing, project handover and readiness assessments, and document any risks and follow-up items 

What We’re Looking For: 

  • Have travel industry background
  • Understand the company and corporate travel industry 
  • Excellent communication ability (in English, multi-lingual a plus) 
  • Passion for working directly with customers 
  • Love for problem solving 
  • Excellent organizational and time management skills 
  • Adaptable 
  • Able to inspire change across a multi-cultural, cross-functional group 
  • Positive, motivational attitude 
  • Understand the company

     

Location

Canada

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

American Express Global Business Travel Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.

  • Healthcare Strength Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
  • Leave & Time Off Breadth Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
  • Retirement Support Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.

American Express Global Business Travel Insights

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The Company
HQ: Jersey City, NJ
18,000 Employees
Year Founded: 2014

What We Do

American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.

Why Work With Us

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!

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