Provides operational, technical, and training support across the Travel Business Line, including Travel Training, Help Desk, Reservation Center, Group Travel, and Headquarters Travel staff.
Partners with leadership to analyze workflows, identify opportunities for operational improvement, and support the implementation of travel systems, programs, and business initiatives.
Acts as a subject matter expert in travel technology, agency operations, and vendor processes to ensure efficiency, consistency, and best-in-class service delivery.
Job Duties
Responsible for properly maintaining and securing master programs and coordinating implementation at all locations.
Coordinate special projects impacting multiple travel departments.
Collaborate with internal business partners to ensure alignment and successful execution.
Assists in identifying, developing, and implementing procedural, technical and vendor training to Travel Agents.
Effectively interacts with Travel Department Business Partners.
Keeps abreast of ongoing changes in travel and travel technology.
Qualifications
High School GED Required
1-3 years Travel Agent or related experience.
Required Comprehensive knowledge of all phases of retail travel agency operations and industry regulations required.
Must have comprehensive knowledge of travel automation system. Experience with Sabre Preferred.
Salesforce Experience Preferred.
Must have the ability to communicate effectively and to coordinate people and activities.
Light typing required.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Skills Required
- High School GED
- 1-3 years Travel Agent or related experience
- Comprehensive knowledge of all phases of retail travel agency operations and industry regulations
- Comprehensive knowledge of travel automation systems
- Experience with Sabre
- Salesforce experience
- Ability to communicate effectively and coordinate people and activities
- Light typing
AAA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AAA and has not been reviewed or approved by AAA.
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Pay Growth & Progression — Annual raises and bonuses are typically provided, signaling structured pay progression. Performance-based opportunities can add to earnings when goals are met.
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Retirement Support — A 401(k) match and an additional employer contribution are part of the package. This strengthens long‑term financial value beyond base pay.
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Leave & Time Off Breadth — Paid time off and paid holidays are provided, with generous PTO in the first year for certain roles. This breadth supports work‑life balance and recovery time.
AAA Insights
What We Do
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