Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.
Job DescriptionDo you have a passion for the travel industry?
We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office.
About the Role
We have multiple roles available: a six-month fixed-term position and a permanent position. Both are full-time (38 hours per week) and include weekend coverage once every five weeks as part of a roster. During your rostered weekend, you'll have the following Monday off, giving you a well-earned three-day weekend. Weekend shifts are completed from home.
Roster Coverage Hours
- Monday to Friday: 6:00am – 6:30pm
- Saturday and Sunday: 8:00am – 4:00pm
Shift Patterns
- Early: 6:00am – 2:00pm
- Late: 10:30am – 6:30pm
Shifts rotate on an Early – Mid – Late pattern, with one weekend shift required every 5th week.
Who are we looking for?
We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination.
The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.
What You’ll Do
- Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region
- Collaborate and work in alignment with our client requirements, timeframes and systems
- Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
- Provide excellent customer service and support to ensure a positive customer experience
- Complete relevant compliance checks prior to booking travel in line with policy requirements
- Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
- Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
- Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly
- Support the coordination of discrepancy and flight no show reporting
- Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
- Support critical site-based travel at weekends as per roster schedule
What You'll Bring
- Previous experience booking travel, preferably via Amex and/or Inflight
- Experience using Microsoft Systems, Office and D365 CRM, preferable
- Excellent customer service skills and a customer centric attitude
- Confident and positive communication skills with a friendly proactive approach
- Ability to prioritise effectively and flexibility to quickly adapt in a high-pressure environment
- Ability to navigate systems with efficiency whilst maintaining high levels of accuracy
- Strong team player
This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team
Additional InformationWhy Join Sodexo?
- Competitive pay and job security in an essential services industry
- Access to 100+ retail discounts and multiple salary packaging options
- Great teamwork and a solid group of people around you!
- Opportunities for training and career progression within Sodexo
Skills Required
- Previous experience booking travel, preferably using Amex and/or Inflight
- Experience using Microsoft systems, Microsoft Office, and D365 CRM
- Excellent customer service skills and a customer-centric attitude
- Confident and positive communication skills
- Ability to prioritize effectively and adapt quickly in a high-pressure environment
- Ability to navigate systems efficiently while maintaining high accuracy
- Strong teamwork skills
Sodexo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sodexo and has not been reviewed or approved by Sodexo.
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Healthcare Strength — Multiple national medical plan options with integrated pharmacy and mental‑health support via an assistance program provide broad coverage. Feedback suggests the overall benefits mix can feel comparatively solid even where base pay is modest in some roles.
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Retirement Support — A 401(k) plan with employer match is a consistent pillar of the package, though exact match details can vary by role and plan year. Feedback suggests retirement benefits are often viewed more favorably than base pay.
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Parental & Family Support — Paid leave programs under Vita, including paid maternity/medical leave alongside care leave and EAP resources, support family needs. While specifics vary by status and location, the presence of paid leave is a meaningful component.
Sodexo Insights
What We Do
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. Its portfolio of activities includes Sodexo Food and Facilities Management Services and Pluxee Employee Benefit Solutions, activity for which the Group announced a spin-off with a listing expected on February 1, 2024. This diversified offer meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, CAC 40 ESG, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo key figures — 22.6 billion euros Fiscal 2023 consolidated revenues — 430,000 employees as at August 31, 2023 — #1 France-based private employer worldwide — 45 countries — 80 million consumers served daily — 14.3 billion euros in market capitalization (as at October 25, 2023)
