Travel Consultant

Our client, who is in the travel and tourism industry, is seeking a Travel Consultant to be stationed at the airport desk. The Travel Consultant will be responsible for providing immediate travel assistance to customers at the airport, including booking last-minute flights, handling disruptions, offering destination information, and delivering high-quality customer service under time-sensitive conditions. The ideal candidate is quick-thinking, calm under pressure, and possesses strong interpersonal and technical skills to handle real-time travel requests efficiently.

Responsibilities:

• Assist walk-in clients at the airport desk with flight bookings, hotel reservations, lounge access, and other travel-related services.
  

• Respond to urgent travel needs such as flight delays, cancellations, or rebooking by offering prompt and suitable solutions.
  

• Provide customers with accurate and up-to-date travel information, including schedules, pricing, and destination advice.
  

• Manage and resolve booking discrepancies and ensure customer satisfaction.
  

• Promote and upsell travel products, packages, and additional services available through the agency.
  

• Coordinate with airline partners, hotels, and internal support teams to facilitate seamless service delivery.
  

• Maintain accurate records of transactions and prepare necessary documentation for all bookings and service changes.
  

• Ensure timely follow-up and after-service support when needed.
  

• Work flexible shifts, including evenings, weekends, and holidays, in line with airport operations.
  

• Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
  

• Proven experience as a travel consultant, preferably in an airport or high-pressure setting.
  

• Proficiency in Global Distribution Systems (GDS); preference for Galileo.
  

• Excellent communication, customer service, and interpersonal skills.
  

• Strong problem-solving ability and capacity to handle unexpected disruptions calmly and professionally.
  

• Presentable, well-organized, and capable of multitasking under time constraints.
  

• Sales-oriented mindset with the ability to promote and close travel services effectively.
  

• Proficiency in MS Office and booking systems.
  

• Willingness to work flexible hours and adapt to changing schedules based on airport activity.