This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.
How will you make an impact in this role?
Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
Communicate new and existing product offerings and value propositions relevant to the Card Member.
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.
Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Skills Required
- Very high levels of written and verbal English communication
- High-end customer service or sales experience in tourism, travel, or cruise and tours
- Demonstrated ability to provide premium customer service in a fast-paced, high-volume environment
- Basic geography knowledge to locate continents, countries and key travel destinations worldwide
- Ability to work nights and weekends (24/7 coverage)
- Computer literate; able to navigate PC and basic MS Office
- Positive attitude, willingness to learn, resiliency through change
- Experience in a call center or comparable high-volume servicing environment
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
