The Role
The Travel Associate assists clients with travel plans, booking flights, hotels, and coordinating services, ensuring memorable travel experiences.
Summary Generated by Built In
Job Objective
The Travel Associate is responsible for assisting clients with their
travel plans, including booking flights, hotels, visa, and
coordinating various travel-related services. This role requires excellent
customer service skills, attention to detail, and a passion for travel. The
Travel Associate will work closely with clients to ensure they have memorable
and hassle-free travel experiences.
Job Description
- Respond to all telephone inquiries
regarding booking of travel reservations
- Assist clients in planning and booking
travel arrangements, including flights, hotels, car rentals, tours, and
other travel services.
- Provide expert advice and
recommendations to clients based on their travel preferences, budgets, and
objectives.
- Make reservations, issue tickets, and manage
travel itineraries.
- Ensure clients have all necessary travel
documents, including passports, visas, and travel insurance.
- Cross selling Wakanow products
- Address client inquiries, concerns, and
requests promptly and professionally via phone, email, or in-person
meetings.
- Keep clients informed of any changes or
disruptions to their travel plans and assist with rebooking as needed.
- Promote travel packages, deals, and
special offers to clients to maximize sales and revenue.
- Ensure compliance with all relevant travel regulations, company
policies, and industry standards.
Requirements
- Proficiency in the use of GDS
- Strong customer service and communication skills
- Travel agency experience
- Passion for travel.
- Ability to work well in a fast-paced and dynamic environment
Skills Required
- Proficiency in the use of GDS
- Strong customer service and communication skills
- Travel agency experience
- Passion for travel
- Ability to work well in a fast-paced and dynamic environment
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The Company
What We Do
Wakanow is Africa's leading travel tech company, offering a comprehensive online platform for booking flights, hotels, vacation packages, visa assistance, and airport transfers.
