Travel Administrator

The Travel Administrator plays a key role in delivering seamless travel experiences for employees and guests, ensuring adherence to travel policies, cost efficiency, and exceptional support throughout the booking journey. This role provides high-quality travel coordination, supports visa processing, ensures compliance, and helps maintain strong relationships with corporate vendors and platforms such as Travelperk.

Employee Travel Support

• Provide assistance to employees with the corporate booking tool (Travelperk) and handle inquiries via Slack and other internal channels.
• Research and propose travel itineraries and accommodation options based on employee needs and company policy.
• Coordinate with Travelperk’s VIP Service channel for complex or custom travel requests (e.g., avoiding transit visas or multi-city travel).
• Create profiles in Travelperk for external guests and manage their booking needs.
• Provide basic visa support by preparing and checking required documents for visa applications.

Travel Policy & Cost Control

• Review and audit travel bookings to ensure compliance with the corporate Travel Policy.
• Investigate cancellations or changes to bookings and take necessary actions to reduce unnecessary costs.
• Escalate issues to Travelperk to ensure proper resolution, including securing refunds or compensation where applicable.
• Process travel-related invoices from corporate vendors and ensure accurate and timely payments.
• Verify and process employee travel requests, per diems, and reimbursements through JIRA or other internal tools.

Vendor & System Management

• Liaise with corporate hotel partners to ensure rates are up to date and integrated into the booking system.
• Coordinate updates and renewals of negotiated corporate hotel rates within Travelperk.
• Contribute to initiatives that enhance the company’s travel service offerings and employee experience.

• Bachelor's Degree in Business Administration, Hospitality, or a related field.
• At least 2 years of experience in travel coordination, office administration, or similar roles.
• Familiarity with corporate travel platforms, ideally Travelperk, and experience managing vendor relationships.
• Has solid visa processing knowledge for most countries particularly Europe, Africa, Middle East and Asia.
• Excellent English communication skills and a customer-centric mindset.
• Highly organized, detail-oriented, and able to manage multiple tasks under tight deadlines.
• Strong working knowledge of Google Workspace or Microsoft Office tools.

Professional Conduct and Attitude

We value professionalism, empathy, and integrity. As a Travel Administrator, you are expected to deliver solutions with care and accuracy while engaging respectfully with employees and vendors. We promote a culture of trust, collaboration, and operational excellence—where each interaction reflects our commitment to a seamless employee experience.

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties 

• Interview with the Talent Acquisition Team (up to 45 minutes)
• English Assessment (up to 1 hour)
• Interview with your future manager (1 hour)
• Interview with your future team (1 hour)