Transport Helpdesk Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Transport Helpdesk Coordinator at JLL, you'll serve as the essential first point of contact for all transport-related queries, requests, and issues within our integrated facility management operations. This role sits at the intersection of client service excellence and operational coordination, where you'll manage daily transport bookings, track vehicle movements, and ensure seamless mobility solutions for our clients and their employees. You'll work closely with drivers, transport vendors, facility teams, and end users to deliver reliable, efficient transport services while maintaining accurate records and reporting. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be instrumental in keeping people moving and operations running smoothly. Your ability to stay calm under pressure, communicate clearly across diverse stakeholders, and problem-solve in real time will directly impact the daily experience of everyone who relies on our transport services.

What your day-to-day will look like:

• Respond to incoming transport requests via phone, email, and helpdesk ticketing system, ensuring timely and professional service
• Coordinate vehicle bookings and driver assignments, optimizing routes and schedules to meet service level agreements
• Monitor real-time vehicle locations and adjust dispatch plans as needed to accommodate urgent requests or service disruptions
• Maintain accurate records of all bookings, cancellations, vehicle maintenance schedules, and incident reports in the transport management system
• Liaise with transport vendors and drivers to ensure vehicles are available, properly maintained, and meet safety and quality standards
• Communicate proactively with clients and end users regarding booking confirmations, delays, vehicle changes, and service updates
• Generate daily, weekly, and monthly reports on transport utilization, performance metrics, and service trends to support continuous improvement
• Escalate operational issues, safety concerns, or service complaints to management promptly and assist in implementing corrective actions
• Support billing and invoicing processes by verifying transport activity records and coordinating with finance teams

Required qualifications:

• High school diploma or equivalent; associate degree in business administration, logistics, or related field preferred
• Minimum 2 years of experience in helpdesk coordination, transport operations, facility management, or customer service roles
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with helpdesk or transport management software
• Excellent verbal and written communication skills with the ability to interact professionally with diverse stakeholders
• Demonstrated ability to multitask, prioritize competing demands, and maintain composure in fast-paced, high-pressure environments
• Strong organizational skills and attention to detail in record-keeping, scheduling, and data entry
• Flexibility to work shifts that may include early mornings, evenings, weekends, or on-call availability as business needs require

Preferred qualifications:

• Experience in corporate transport operations, facility services, or integrated facilities management environments
• Familiarity with GPS tracking systems, fleet management platforms, or computerized maintenance management systems (CMMS)
• Knowledge of local transportation regulations, safety standards, and best practices in ground transport operations
• Previous experience in a client-facing role within commercial real estate or professional services sectors
• Certification in customer service, operations coordination, or related professional development programs

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.