Transition Manager

Posted 5 Days Ago
Be an Early Applicant
Blue Bell, PA, USA
In-Office
Senior level
Information Technology
The Role
Lead transitions and transformations for large managed services engagements, implementing new operating models, driving service modernization, automation/AIOps and measurable service quality and customer experience improvements while managing leaders and executive stakeholders.
Summary Generated by Built In

What success looks like in this role:

Managed Services Leadership

• Experience within large managed services organizations

• Understanding of operational service delivery — not purely software development or application testing

• Ability to discuss service lifecycle management end to end

Transition & Transformation Experience

• Has transitioned services from an incumbent provider

• Has introduced new operating models and implemented new capabilities during transition

• Has participated in service modernization — not simply lifted and shifted

• Has delivered measurable transformation (note: modern transitions almost always include a transformation component)

Transformation Outcomes

Resumes should highlight measurable business impact. Prioritize results achieved, not responsibilities listed:

• Service quality improvements and standardization

• Reduced defects, incidents, or operational failure rates

• Automation implementation and AIOps adoption

• AI-enabled service improvements

• Customer experience improvements

Leadership Caliber

• Experience leading leaders — not just managing teams

• Track record building mature organizations and raising capability

• Executive stakeholder management and executive presence

• Involvement in client and sales engagements

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-MT1

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

Skills Required

  • Experience within large managed services organizations
  • Understanding of operational service delivery (not purely software development or testing)
  • Ability to discuss service lifecycle management end to end
  • Experience transitioning services from an incumbent provider
  • Introduced new operating models and implemented new capabilities during transition
  • Participated in service modernization (beyond lift-and-shift)
  • Delivered measurable transformation outcomes (service quality improvements, reduced incidents/defects)
  • Automation implementation and AIOps adoption or AI-enabled service improvements
  • Experience leading leaders and building mature organizations
  • Executive stakeholder management and executive presence
  • Involvement in client and sales engagements
  • BA/BS degree and 8+ years relevant experience or equivalent
  • Master's degree
  • Eligibility for any required U.S. government authorizations related to export-controlled commodities and technology

Unisys Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.

  • Fair & Transparent Compensation Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
  • Retirement Support Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
  • Healthcare Strength Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.

Unisys Insights

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The Company
HQ: Blue Bell, PA
22,588 Employees
Year Founded: 1986

What We Do

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial

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