Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
Responsible for assisting the RM/RVP and site team to maintain operational excellence for newly acquired assets through an effective transition process. This position is responsible for transitioning all facets of the community operations, including people and processes, on to the Bell operating platform to ensure optimal performance, including escalating issues, seeking assistance/resources; coordinating with departments, reporting on status of plan and property performance. This position will assist with executing successful dispositions, as well.
Essential Functions and Responsibilities:
Participate in transition calls to assist in preparing for transition and execute tasks as assigned
Act as a support associate to RM/RVP to execute tasks assigned to assist in the effective execution of 90-day plan
Support Operations in executing transition action items to ensure property performance
Act as internal department liaison to assist in transition action items (service contracts, utility placements, IT functionality, etc.)
Lead, direct, and control all facets of the community, following Bell Apartment Living standards and policies, and working within budget guidelines to ensure quality services and a high degree of customer satisfaction
Assist Community Manager in setting up Bell library, Bell lease files, and organizing office to comply with Bell policies and procedures
Assist Community Manager, RM, and departments in setting up systems (Onesite, Ops Technology, e-payments, Websites, Yieldstar, Level One, EBI, etc.)
Lead recruiting effort of on-site team, sourcing talent, reviewing resumes, conducting initial interviews to provide RM with strong candidates for staffing open positions of new acquisitions
On-board and train each associate individually on Bell policies, procedures, processes and systems, and work each associate through their learning plans
Assist corporate support associates and RM in setting up Bell platform functions as assigned
Assist RM/RVP/CM as requested with vendors (research, set up OPS, VMP)
Assist RM/RVP/CM as requested in preparing for any investor tours that occur during this transition phase
Act as a mentor and resource to the CM through the transition period
Be a champion of BAL Hassle-Free Living® Strategy
Support multi-site operations at the direction of RM & RVP
Provide transition assistance for dispositions (compiling service contracts, pull rent rolls, etc., as requested)
Ensure staffing maintained during dispositions
Core Competencies:
Action Oriented- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Other Duties and Responsibilities:
Other duties as assigned
Knowledge, Skills and Abilities:
Must demonstrate Bell Core Values and work and fit well within the company culture
Must be detail-oriented and have strong project management skills and ability to multi-task
Must have strong interpersonal skills with the ability to work in a team-based setting; must display a professional demeanor at all times
Must have strong working knowledge of MS Office Suite
Must have excellent oral and written communication skills
Must be resourceful and well organized
Must present a professional image
Must be customer service focused
Must be able to maintain confidentiality
Help develop and maintain strong customer service relationships
Flexibility in working hours and travel as required to accomplish the work
Must be skilled in strategic planning and execution
Education and Background:
Undergraduate degree is required
Five (5) years’ experience of increasingly responsible management positions within service and/or property management
Minimum of three (3) years recent experience in a company with 500 or more employees
Multi-site experience preferred
Lease-up, renovation, acquisition, and/or disposition experience a plus
#LI-JW1
Compensation Range
Hourly: $50.00 - $55.00Incentive compensation opportunities are available and are performance based.
About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.
Skills Required
- Undergraduate degree
- Five years experience in increasingly responsible management positions within service or property management
- Minimum of three years recent experience in a company with 500 or more employees
- Strong working knowledge of MS Office Suite
- Detail-oriented with strong project management skills and ability to multi-task
- Excellent oral and written communication skills
- Strong interpersonal skills and ability to work in a team-based setting
- Ability to recruit, interview, onboard, and train onsite staff
- Flexibility in working hours and travel as required
- Customer service focused and able to maintain confidentiality
- Skilled in strategic planning and execution
- Multi-site experience
- Lease-up, renovation, acquisition, and/or disposition experience
- Experience with property management systems (OneSite, Yieldstar, Level One, EBI) and e-payment systems
What We Do
Established in 1976, Bell Partners Inc. (“Bell Partners” or the “Company”) is a privately held, vertically integrated apartment investment and management company focused on high-quality multifamily communities throughout the United States. Bell Partners is a best in class apartment operator, with nearly 70,000 homes across 13 states and the District of Columbia, and is one of the largest apartment renovators in the industry. The Company has over 1,600 associates and 11 offices (including its headquarters in Greensboro, NC) and offers an extensive and full service operating platform containing expertise in acquisitions and dispositions, financing, property operations, accounting, risk management and all other related support functions. Bell Partners is led by a senior management team with an average of over 20 years of experience that has invested throughout all phases of the real estate cycle and has helped the Company complete over $22 billion of apartment transactions since 2002.
