Independently leads multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements for senior management, that deliver business outcomes. Has in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience. This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution.
Primary Responsibilities:- Independently lead multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements, that deliver business outcomes
- Demonstrate in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience.
- Responsible for driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.
- Provide transparency to senior leadership of progress of initiatives.
- Develop and tailor communications content and artifacts used across various levels in the organization on complex business initiatives with high attention to detail and quality.
- Provide execution certainty by setting pace and driving accountability working alongside senior leaders to drive decisions
- Build relationships and participate in engagement management with key stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes
- Ensure follow up on all critical items and drive accountability through documentation.
- Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.
- Proactively leverage multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated.
- Develop and rely upon relationships to support understanding of the organization to stay connected to changes going on in the bank.
- Leverage deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.
- Participate in working groups and seeks diverse views to develop strategic recommendations and encourage innovation.
- Champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion.
- Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.
- Apply resourcing approaches and support prioritization efforts to ensure the best resources are allocated effectively.
- Support business in defining outcomes and key measures of success for transformation initiatives.
- Mentor and coach other Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
The position serves in a lead capacity for less experienced personnel and in an indirect management role for delivery stakeholders.
Education and Experience Required:Bachelor’s degree and a minimum of 5 years’ work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ work experience
Strong verbal and written communication skills
Detail-oriented
Proven intellectual curiosity
Proven leadership skills
Demonstrated cognitive bandwidth
Education and Experience Preferred:
Relevant financial services industry experience
Minimum of 4 years’ project, program or portfolio management experience, specifically with large-scale transformation projects
Prior experience leading organizational change
Bachelor's degree from an accredited college/university; MBA or MS preferred. PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification
Prior management consulting or comparable client service experience
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $98,500.00 - $164,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationPhiladelphia, Pennsylvania, United States of AmericaTop Skills
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
