The role / impact
As the Senior Manager, Customer Journey for Onboarding, you’ll play a pivotal role in accelerating Xero's growth by designing the ideal end-to-end onboarding experience that gets small businesses to value faster. You will design the ideal end-to-end onboarding experience that helps our customers find value faster, turning deep customer insights into strategies that drive measurable commercial impact.
You will identify significant growth opportunities and design an integrated mix of experiments, campaigns, and in-product experiences. By collaborating across product and go-to-market teams, you will define how technology and human-led motions come together to improve the customer journey from the ground up.
The team / how they connect
You will join a newly formed team within Customer Growth and Experience, specifically built to deliver on our small business growth ambitions. This group works closely with Product, Sales, and Marketing to ensure a seamless transition for customers as they begin their journey with Xero.
The team is currently working on / Initially, you will focus on
Defining the end-to-end onboarding journey and mapping how digital and human-led touchpoints connect.
Identifying and diagnosing friction points across customer segments using behavioural data and funnel analytics.
Partnering with Customer Success to scale human-supported onboarding pathways and enablement.
Integrating AI-powered solutions to personalise guidance and improve support quality at scale.
Where and how you can work
Xero is a hybrid workplace. We offer a mix of office-based collaboration and remote flexibility, with specific boost days designed to bring teams together in our beautiful office spaces to connect and innovate.
Here are some of the things we are looking for
You bring a commercially minded approach to growth, with a knack for turning research and diagnostics into clear experimentation plans.
You possess a native understanding of how to use AI tools to extend capacity and personalise customer journeys.
You have a proven ability to orchestrate complex go-to-market initiatives across product, sales, and marketing teams.
You are a confident communicator who can translate complex data into compelling narratives that drive action at all levels.
You have a track record of driving revenue and adoption outcomes within high-growth B2B SaaS or fintech environments.
You enjoy building from the ground up and are comfortable operating at the intersection of high-level strategy and detailed execution.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $155,900 - $194,900
All other States: $139,400 -$174,200
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is extensive in the U.S., including 21 days of annual leave, 10 wellbeing days, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Feedback suggests this structure provides meaningful flexibility for rest and personal needs.
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Parental & Family Support — Primary caregivers receive 26 weeks fully paid leave and partners receive six weeks, with additional family‑forming support available. Feedback suggests this depth of caregiver support stands out within the package.
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Wellbeing & Lifestyle Benefits — Employees have access to Modern Health coaching/counseling, Carrot fertility benefits, and an employer‑funded ThrivePass wellbeing allowance. Feedback suggests these offerings create a holistic wellbeing layer beyond standard medical coverage.
Xero Insights
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
