Transformation Manager

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the Role

As Transformation Manager, you will play a critical role in shaping, coordinating, and delivering transformation across Expereo. You will lead a portfolio of operational improvement initiatives that simplify ways of working, improve visibility, strengthen decision-making, and help teams efficiently deliver better outcomes for customers and colleagues.

You will work across functions, with a focus on Go To Market (GTM), Supplier Relationship Management (SRM), and the Accelerate programme — one of Expereo’s most important growth engines. Accelerate is helping the business move faster by improving pipeline generation, deal execution, sales enablement, cross-functional ownership, and the way strategic priorities are embedded into day-to-day operations. This role will be close to the action: turning ambition into practical delivery, helping teams remove friction, and ensuring transformation translates into measurable growth, better customer outcomes, and scalable ways of working.

Responsibilities

• Lead a portfolio of cross-functional transformation initiatives, ensuring priorities are clearly defined, coordinated, and delivered with measurable business value.
• Own delivery plans for key initiatives, including scope, milestones, dependencies, risks, stakeholder engagement, governance, adoption, and benefits tracking.
• Lead the implementation of Supplier 360 as one major initiative within the transformation portfolio, helping create better visibility of supplier performance, risk, opportunity, and operational impact.
• Drive GTM Accelerate programme initiatives across Expereo, helping translate the growth agenda into clear delivery plans, operating processes, governance, adoption plans, and measurable business outcomes.
• Work across all functions to align requirements, remove blockers, and ensure change is connected across departments.
• Review existing processes to identify inefficiencies, pain points, duplication, manual work, unclear ownership, and opportunities for optimisation.
• Translate strategic objectives into clear business requirements, future-state processes, operating models, delivery priorities, and practical actions for operational and technical teams.
• Drive improvements in operational visibility through better reporting, dashboards, data quality, performance measures, and insight-led decision-making.
• Identify and prioritise practical use cases for automation, simplification, standardisation, and digital enablement.
• Build strong governance and feedback loops to ensure transformation initiatives remain aligned to business priorities and are embedded into day-to-day operations.
• Lead change adoption across impacted teams, ensuring new ways of working are clearly communicated, understood, and sustained after implementation.
• Provide senior-level updates, risks, recommendations, and progress reporting to the Operations Transformation Lead and relevant leadership stakeholders.

• Proven experience leading complex transformation or implementation programmes across multiple operational functions.
• Ability to translate strategic goals into practical delivery plans, clear requirements, governance, and measurable outcomes.
• Confident working with senior stakeholders and able to influence across teams without relying on direct authority.
• Strong analytical mindset, with the ability to use data to identify opportunities, measure performance, and support business decisions.
• Experience working with dashboards, reporting, CRM, service management, BI, or operational data platforms.
• Experience identifying and applying AI use cases to improve operational efficiency, decision-making, automation, and the adoption of smarter ways of working.
• Strong understanding of operational processes, supplier management, service delivery, support, or managed service environments.
• Excellent communication skills, with the ability to simplify complex topics for operational teams, technical teams, and senior leaders.
• Comfortable operating in ambiguity, structuring complex problems, and turning unclear requirements into actionable plans.
• Experience leading change adoption, training, communications, or process embedding across global teams.
• Telecommunications or managed internet services experience is advantageous but not essential.

• Pension Plan
• Hybrid working
• 25 days Holiday

Beyond the Job

We’re proud of our focus on  as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.