The purpose of this role is to lead the execution of strategic transformation initiatives that improve business processes. It entails assessing existing processes and operational procedures and leveraging relationships with transformation leaders and internal resources to deliver continuous improvement for business units and functional support teams.
Transformation Lead
- Location: London, or USA, Madison
- Type: Permanent, full time
- Happy to talk flexible working
The Opportunity
QBE Europe are current recruiting for a transformation Lead in our London or Madison office. The Transformation Lead is accountable for shaping, governing, and optimising the Enterprise Digital, Security and Operational Resilience (EDSR) change portfolio. The role ensures that initiatives are strategically aligned, value‑driven, realistically sequenced, and governed through consistent portfolio, benefits, and change management disciplines.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Strategic Alignment & Architecture Integration
- Work seamlessly with Strategy and Architecture teams to ensure new pipeline initiatives are aligned with departmental and organisational strategic direction.
- Translate strategic objectives into coherent, prioritised roadmaps that balance regulatory, risk, and value‑driven change across EDSR.
Roadmap & Portfolio Ownership
- Own and maintain EDSR roadmaps, ensuring alignment with approved strategies, interdependencies, funding horizons, and the broader enterprise change portfolio.
- Ensure roadmaps remain current and actionable as priorities, capacity, and risk profiles evolve.
Business Case & Readiness Assurance
- Drive the creation and refinement of business cases by ensuring that:
- The problem statement, scope, risks, dependencies, and intended outcomes are clearly defined
- Business readiness, operational impact, and change/adoption considerations are explicitly assessed at a proportionate level
- Provide assurance that business cases are decision‑ready and support sound, evidence‑based investment decisions.
- Partner with business and change management leaders to ensure initiatives are supported by appropriate adoption, communication, and readiness plans, enabling sustainable change and value realisation.
Portfolio Prioritisation
- Own backlog governance and prioritisation, providing end‑to‑end assurance of the EDSR change portfolio, together with the PMO from intake through delivery and closure.
- Establish and operate a portfolio planning cycle to evaluate new demand post‑intake and confirm what initiatives should enter the portfolio based on strategic alignment and value
Agile & Incremental Delivery Enablement
- Promote and enable the effective use of agile and iterative delivery approaches across initiatives.
- Ensure initiatives are appropriately scoped to deliver incremental value, minimum viable outcomes, and early benefits realisation.
- Support the definition, implementation, and oversight of the benefits realisation framework to track intended and realised value across the EDSR change portfolio, ensuring initiatives deliver measurable strategic and business outcomes.
Executive Stakeholder Management & Decision Support
- Establish early executive‑level accountability for initiatives, including clear ownership, sponsorship, and decision rights.
- Act as a trusted advisor to senior stakeholders by:
- Facilitating trade‑off discussions and scenario analysis
- Providing portfolio‑level insights, options, and strategic recommendations
Enterprise Governance & Forums
- Coordinate the submission of business cases, roadmaps, and supporting materials to the Enterprise Technology Office and other relevant governance forums.
- Ensure governance discussions are outcome‑focused, decision‑led, and aligned to strategic priorities.
About you
- Safe, Scrum, Kanban, Design Thinking, Coaching education
- Proven Agile program delivery experience
- Proven results leading complex scale change to agile ways of working using Safe, Scrum and Kanban
- Experience of building agility into traditionally structured organizations
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Skills:
Business Transformation, Client Counseling, Commercial Acumen, Communication, Critical Thinking, Financial Products, Intentional collaboration, Managing performance, Project Delivery, Risk Management, Sound Judgment, Stakeholder Management, Succession Planning, Supplier ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Top Skills
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
