Transcriptionist/Captioner

• Perform live captioning services through Zoom for students for online Deaf and hard-of-hearing students.

• Perform live captioning services in the classroom for students for online Deaf and hard-of-hearing students.

• Create, proof-read and edit transcripts from Zoom lectures for distribution to Deaf and hard-of-hearing students.

• Proof-read and edit archived transcripts from Zoom lectures for dispersal to students with hearing impairments.

• Assist with editing of pre-recorded YouTube tutorials as time allows and as requested by Faculty.

• Maintain the integrity of the policies and procedures and ensure compliance with disability law (ADA and section 504).

• Document all interactions in regard to students. 

• Maintain records and data integrity in an organized fashion, so that all parties inquiring about students may be kept informed of current situations. 

• Read documentation when investigating a student’s situation, so communication is maintained.

• Consult with Student Success Services team regarding student issues.

• Keep abreast of the latest research on captioning and CART technology.

• Other duties to support the daily operations of Student Success Services.

• Coordinate with the transcription team to ensure coverage of all classes for Deaf and hard-of-hearing students.

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University

• Maintains strict confidentiality of company, personnel and student information

• Demonstrates a strong commitment to the mission and values of the organization

• Adheres to company attendance standards

• Performs other duties as assigned

Supervisory Responsibilities: No

Competencies:

• Strong organizational, analytical, and interpersonal skills

• Exceptional written and verbal communication skills

• Ability to use good time management

• Ability to multi-task and work independently

• Strong attention to detail

Education and/or Experience:

• At least 3 years’ experience in transcription or captioning.

Certificates, Licenses, Registrations:

• CART (or other captioning software, i.e. C-Print, TypeWell) certification required

Computer Skills:

• Proficiency using software programs such as MS Word, Excel, PowerPoint and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.