Transcon Supervisor

Expeditors is a global leader in logistics, providing seamless supply chain solutions to meet the complex demands of international trade. Headquartered in Seattle, Washington, we operate in over 350 locations across six continents, employing 19,000+ professionals. Our success is built on a culture of professionalism, leadership, and innovation.

Responsibilities:

People:

• Develop department personnel. Show them a career, not just a job.
• Review and conduct staff appraisals timely, and at a minimum once per year per employee.
• Develop solid #2 to run operations and assists in retention.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective fortnightly department meetings with team.
• Review department goals and business plan periodically with staff to ensure by-in and accountability.
• Be responsible for the training and development of TRANSCON staff within the branch
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Operations:

• Oversee the management of the branch TRANSCON department.
• Proactively monitor various shipment reports such as
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using TRANSCON workflow, export and import database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your branch. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your branch.
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures    
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Oversee the management of the branch TRANSCON department
• Actively develop business for department through active involvement in sales and retention process 
• Manage implementation and ensure compliance to “Standard Operating Procedures” for the client
• Build and maintaining strong relationships with service providers and customers
• Develop department personnel
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Knowledge:

• Expeditors’ Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)
• 1-2 years related Experience

Skills:

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word)
• Fluent in English
• Ability to define, develop and document business processes and procedures.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Professional appearance and attitude
• Being reliable and accurate
• Being supportive of change
• Always being an advocate of Expeditors culture
• Being Approachable and Proactive
• Positive and willing to help attitude