Transcend PMO Senior Operations Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Zug, Switzerland

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.

Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

We are seeking a strong PMO Senior Operations Manager to support delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business.

This role will be located in Beerse, Belgium with alternative locations to be considered in Aug Switzerland; Dublin, Ireland; Latina, Italy; Lisbon, Portugal; Madrid, Spain; Toronto, Canada; Milano, Italy; Sao Paulo, Brazil; and Titusville, NJ.

A pre-identified candidate for consideration has been identified. However, all applications will be considered.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Switzerland- Requisition Number: R- 083437

Canada- Requisition Number: R-083451

Brazil Requisition Number: R-083453

Belgium, Ireland, Italy, Portugal, Spain- Requisition Number: R-081743

United States: Requisition Number: R-083700

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

In this role, you will support day-to-day PMO operations across multiple sophisticated Commercial and Manufacturing Deploy programs, handling planning, governance coordination, risk management, reporting, and decision-support processes that enable successful execution.

You will work closely with PMO leadership, Global Program Managers, and cross-functional business and technology teams to maintain alignment, transparency, and operational rigor, while advancing critical issues and supporting timely decision-making.

Key Responsibilities

PMO Operations Coordination and Governance.

• Lead PMO operations across program phases by enabling effective governance, clear communication, and high-quality inputs for decision forums.

• Drive integrated planning across multiple sophisticated releases, handling RAID and change control processes to enable proactive issue resolution and focused execution

• Supervise schedule management by ensuring accurate, data-driven tracking against the integrated program plan.

• Handle scope governance by ensuring all changes are evaluated, documented, and aligned with program objectives and stakeholder expectations

• Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making.

• Champion predictive delivery practices to identify risks and opportunities early, enabling timely intervention and course correction.

• Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through

• Supervise deliverables tracking and governance across releases to maintain program integrity, visibility, and delivery confidence.

Resource and Team Leadership

• Lead and develop a diverse PMO operations team, including Deployment Leads and offshore resources, to deliver consistent, high-quality results.

• Coach and mentor team members to build capability, develop accountability, and promote a collaborative, high-performing environment.

• Partner with Global Program Managers and PMO leadership to align priorities, integrate delivery plans, and strengthen communication across teams.

• Build strong relationships across geographically dispersed teams to enable collaboration, knowledge sharing, and continuous improvement.

• Serve as an escalation point for PMO-related issues, coordinating resolution with leadership and cross-functional collaborators.

Continuous Improvement and Operational Support

• Align deployment activities with overall program objectives by partnering with Deployment Leads to enable seamless execution and risk mitigation.

• Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decision-making.

• Drive a culture of continuous improvement by using data and insights to enhance processes, tools, and team capabilities.

• Ensure effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.

Experience

Education:

• Minimum bachelor’s in business administration, Engineering or related field required. Advanced degree or MBA preferred.

Required

• Minimum of 8 years of proven experience.

• 7+ years of experience in program or project management, including PMO experience within large, sophisticated, global transformation programs, ideally including ERP implementations.

• Consistent track record of successfully leading PMO operations teams, handling cross-functional and geographically dispersed resources.

• Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.

• Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.

• Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.

• Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.

• Strong business insight and understanding of compliance, quality standards, and change management principles.

• Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.

• Ability to work effectively in a fast-paced, dynamic environment, handling multiple priorities and sophisticated dependencies.

• Strong problem-solving skills, critical thinking, and a proactive approach to risk identification and mitigation.

Other

• Up to 25% domestic and international.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management