Summary
We are looking for a Transactional Email Specialist to take end-to-end ownership of transactional email communications across the ESET customer lifecycle.Job description
In this role, you will make sure customers and partners receive the right communication, at the right moment, with the right content when important events occur, from trial activation and purchase to renewal, upgrade, onboarding and other subscription or account changes.
You will work at the intersection of marketing automation, customer experience, technology and product, coordinating transactional email requirements across multiple teams and markets.
What You'll Do
- Own the end-to-end coordination and execution of transactional email communications across the customer lifecycle.
- Manage and improve automated email workflows, triggers and customer lifecycle communications.
- Coordinate new transactional email requirements with Marketing Automation, Product, UX, IT, Legal, Customer Care and other stakeholders.
- Translate business and product requirements into clear, actionable email implementation requirements.
- Manage email templates, dynamic content, personalization and localization processes.
- Coordinate email deployment and localization across ESET markets.
- Perform testing and quality assurance to ensure communications are accurate and provide a consistent and high-quality customer experience.
- Identify issues, dependencies and blockers and coordinate their resolution across involved teams.
- Keep transactional email processes, requirements and configurations clearly documented.
- Continuously identify opportunities to simplify, optimize, and improve transactional communications and the processes behind them.
- Become a primary point of contact for transactional email communication at ESET.
What You'll Need
- Experience with email marketing or marketing automation platforms such as Responsys, Salesforce Marketing Cloud, Bloomreach, Mailchimp or similar.
- Good understanding of automated customer journeys, triggers and lifecycle communications.
- Proactive, detail-oriented mindset with a strong sense of ownership.
- Working knowledge of HTML and the ability to troubleshoot common email rendering or template issues.
- Basic to intermediate SQL skills, to create and maintain data selections and segments, support automated data imports.
- Ability to translate business requirements into technical implementation.
- Strong organizational skills and the ability to manage multiple requirements and priorities.
- Ability to work effectively with international and cross-functional teams.
- English language proficiency at B2 level or higher.
This position is a maternity leave cover.
Basic wage component (gross): from 2200 EUR
- The final basic wage component can be adjusted accordingly to individual skills and experience of the selected candidate.
- Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months)
#LI-Hybrid #LI-SD1 #mid-senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- Experience with email marketing or marketing automation platforms such as Responsys, Salesforce Marketing Cloud, Bloomreach, Mailchimp, or similar
- Understanding of automated customer journeys, triggers, and lifecycle communications
- Working knowledge of HTML and ability to troubleshoot common email rendering or template issues
- Basic to intermediate SQL skills for data selections, segments, and automated data imports
- Ability to translate business requirements into technical implementation requirements
- Strong organizational skills and ability to manage multiple requirements and priorities
- Ability to work effectively with international and cross-functional teams
- English language proficiency at B2 level or higher
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
