Transaction Processing Supervisor

The Transaction Processing Supervisor leads and oversees a team responsible for accurate and timely child support payment processing for the Kentucky State Disbursement Unit. This role ensures operational excellence by driving performance against service-level agreements (SLAs), fostering team development, and maintaining high standards for quality, productivity, and compliance.

Key Responsibilities

• Ensure team performance consistently meets or exceeds established service level agreements (SLAs).

• Monitor and analyze key performance metrics, including productivity, quality, and attendance, and implement improvements as needed.

• Provide day-to-day leadership, guidance, and support to staff, including resolving processing questions and escalations.

• Oversee production operations, quality control, and Team Lead activities to ensure alignment with organizational goals.

• Maintain accountability for the accuracy, quality, and timeliness of all deliverables.

• Identify process gaps, operational risks, and barriers; develop and implement effective solutions.

• Develop, maintain, and update policies and procedures to support operational efficiency and compliance. 

• Conduct periodic security and compliance reviews to ensure adherence to established protocols. 

• Contribute to workforce planning, staffing projections, and payroll input.

• Prepare and deliver reports on operational performance and metrics.

• Support a culture of continuous improvement, accountability, and employee engagement.

• Perform additional duties as assigned. 

Qualifications

• Prior experience in data entry, mailroom operations, and/or outbound mail processing.

• Minimum of 2 years of recent leadership or supervisory experience.

• Strong written and verbal communication skills, with the ability to present information clearly and effectively.

• Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint).

• Demonstrated problem-solving and analytical skills, with a focus on continuous improvement.

• Proven ability to lead, coach, motivate, and develop high-performing teams.

• Ability to manage competing priorities and deliver results in a fast-paced environment.

• High level of professionalism, accountability, and attention to detail. 

• Availability to work onsite Monday through Friday, with occasional weekend hours as needed. 

   

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  

In this role, you can expect the following working conditions: 

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.  

Working For You 

Perks and rewards designed for you: 

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. 

Retirement Savings: We will support you as you save for your future. 

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. 

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.  

We strive to create a culture where you can:  

• Bring your authentic self to work. 

• Grow and thrive, both personally and professionally.  

• Make a difference with our clients, in our communities, and with the millions of people we support.  

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $42,427 - $55,100.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.