Transaction Processing Associate
Position Summary
Leads and coordinates complex document imaging operations, including scanning workflow, work allocation, quality oversight, escalated exception resolution, and operational reporting. Provides subject matter guidance, training, and process improvement support to ensure client accuracy, security, and turnaround requirements are met.
Key Responsibilities
Leads and coordinates daily image scanning workflow, work allocation, and coverage based on volume and priority.
Monitors scanning queues, turnaround time, productivity, and image quality; rebalances work to meet client requirements.
Performs final review and resolves escalated scanning, indexing, reconciliation, and image-quality exceptions.
Ensures batch control, chain-of-custody, secure document handling, and image retention procedures are followed.
Troubleshoots complex scanner or imaging software issues and coordinates support with internal teams or vendors.
Develops or updates scanning procedures and job aids; trains associates on equipment, systems, quality standards, and controls.
Required Skills
Advanced knowledge of document imaging, scanning workflows, indexing, validation, and quality-assurance processes.
Ability to coordinate workflow, prioritize production volumes, and allocate work.
Strong analytical, problem-solving, and exception-resolution skills.
Ability to train, mentor, and provide work direction to team members.
Proficiency in production reporting, performance tracking, and quality monitoring.
Advanced troubleshooting skills for imaging equipment and software.
Knowledge of document security, batch control, and chain-of-custody requirements.
Strong communication and stakeholder-management skills.
Ability to pass a criminal background check
Education and Experience
High school diploma or GED required.
Four or more years of experience in document imaging, transaction processing, or a related operational environment preferred.
Experience serving as a lead, trainer, subject matter expert, or workflow coordinator preferred.
Experience supporting a high-volume production environment preferred.
An equivalent combination of education and relevant work experience may be considered.
Why Join Us?
- Competitive compensation and benefits package
- Career growth opportunities within banking operations
- Professional development and training programs
- Collaborative and supportive work environment
Opportunity to play a critical role in delivering exceptional banking services
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $34,560 - $51,840 annually.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- High school diploma or GED
- Ability to pass a criminal background check
- Two or more years of experience in document imaging, transaction processing, records management, or a related production environment
- Experience using high-volume scanning equipment and imaging software
- Proficiency operating high-speed document scanners and imaging software
- Knowledge of document preparation, indexing, image validation, and batch reconciliation
- Ability to identify image-quality issues and take corrective action
- Strong attention to detail and commitment to accuracy and quality standards
- Ability to manage multiple priorities and meet production deadlines
- Basic troubleshooting skills for scanning equipment and imaging applications
- Understanding of document confidentiality and information-security requirements
- Effective written and verbal communication skills
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
