The Training Specialist is a key driver of employee success, creating engaging learning programs that help teams confidently adopt new processes, technologies, and business initiatives. Partnering across the Customer Success Organization, this role develops impactful training, delivers effective communications, measures results, and champions continuous improvement. Through innovative learning experiences and a passion for enabling others, the Training Specialist ensures employees are informed, empowered, and ready to succeed in a rapidly evolving business environment.
What You Will Do:
- Design, develop, and maintain engaging training programs, job aids, and standard operating procedures in partnership with cross-functional teams.
- Deliver instructor-led, virtual, and self-paced learning experiences that drive employee readiness and performance.
- Lead training communications and change readiness activities to support successful adoption of new processes, systems, and business initiatives.
- Partner with leaders and project teams to assess learning needs, identify organizational impacts, and prepare teams for change.
- Manage training resources and knowledge repositories to ensure employees have easy access to up-to-date learning materials.
- Track, analyze, and report on training participation, effectiveness, adoption, and organizational readiness metrics.
- Collect employee and stakeholder feedback to identify opportunities for continuous improvement and enhance the learner experience.
- Recommend and implement improvements to training content, delivery methods, and communication strategies based on business needs and performance data.
What It Takes:
Bachelor's degree in Business, Education, Communications, Human Resources, or a related field, or equivalent experience.
3+ years of experience in training, learning and development, employee enablement, or related roles.
Demonstrated ability to communicate effectively, build trusted relationships, influence stakeholders across all levels of the organization, manage multiple priorities, and adapt to changing environments.
Strong written and verbal skills with the ability to tailor messaging to different audiences.
Experience developing training materials and delivering training to diverse audiences.
Analytical mindset with strong problem-solving capabilities and the ability to identify opportunities for improvement.
The ability to be a strong and engaging presenter who can deliver information effectively and encourages participation in remote, hybrid and in person environments
Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook; familiarity with AI technologies.
Whats In It For You:
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!
Skills Required
- Bachelor's degree in Business, Education, Communications, Human Resources, or related field, or equivalent experience
- 3+ years of experience in training, learning and development, employee enablement, or related roles
- Strong presentation and facilitation skills
- Experience developing training materials and delivering training to diverse audiences
- Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook
- Familiarity with AI technologies
- Strong written and verbal communication skills and ability to tailor messaging to different audiences
- Analytical mindset with strong problem-solving capabilities
- Strong project management, organizational, and collaboration skills
- Ability to be an engaging presenter and encourage participation in remote, hybrid, and in-person environments
- Must be eligible to work under ITAR constraints: U.S. Citizen, lawful permanent resident (green card), or refugee/asylee (temporary visas not eligible)
- Hybrid work schedule requiring in-office presence Tuesday, Wednesday and Thursday at Maple Plain location
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
