What You'll Do:
Partner with teams such as Rev Ops, L&D, and Tech Leads to design, evolve, and maintain training materials, job aids, and standard operating procedures.
Deliver instructor-led, virtual, and self-paced training to employees across the Customer Success Organization.
Coordinate training schedules and ensure timely completion of training activities.
Evaluate training effectiveness and recommend improvements to content and delivery methods.
Ensure training materials are kept up to date and modified as needed when system or process changes/updates occur.
Identify and own the repository for training materials to ensure ease of access for users and an overall positive user experience.
Develop and execute communication plans to support training initiatives and organizational readiness for continuous improvement efforts.
Partner with leaders and project teams to identify training impacts and prepare teams for upcoming changes.
Create and distribute training-related communications, updates, and announcements.
Support readiness activities to ensure successful implementation of new processes, tools, and programs.
Establish and maintain reporting to track training participation, completion, effectiveness, and business adoption.
Monitor key performance indicators to measure training outcomes and organizational readiness.
Analyze data to identify trends, gaps, and opportunities for improvement.
Provide regular updates and recommendations to leadership based on results.
Gather feedback from employees and stakeholders through surveys, coaching sessions, and informal discussions.
Assess employee understanding, engagement, and adoption of training content.
Develop follow-up communications that share progress, successes, lessons learned, and areas requiring additional focus.
Continuously improve training programs based on feedback, metrics, and changing business needs.
Training Development & Delivery
Communication & Business Readiness
Reporting & Metrics
Feedback & Continuous Improvement
What It Takes:
Bachelor's degree in Business, Education, Communications, Human Resources, or a related field, or equivalent experience.
3+ years of experience in training, learning and development, employee enablement, or related roles.
Strong presentation and facilitation skills.
Demonstrated ability to communicate effectively, build trusted relationships, influence stakeholders across all levels of the organization, manage multiple priorities, and adapt to changing environments.
Strong written and verbal skills with the ability to tailor messaging to different audiences.
Experience developing training materials and delivering training to diverse audiences.
Analytical mindset with strong problem-solving capabilities and the ability to identify opportunities for improvement.
Strong project management, organizational, and collaboration skills.
Strong communication skills with the ability to clearly identify needs of stakeholders and proactively propose programs in support of team goals
The ability to be an engaging presenter who can deliver information effectively and encourages participation in remote, hybrid and in person environments
Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook; familiarity with AI technologies.
Whats In It For You:
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!
Skills Required
- Bachelor's degree in Business, Education, Communications, Human Resources, or related field, or equivalent experience
- 3+ years of experience in training, learning and development, employee enablement, or related roles
- Strong presentation and facilitation skills
- Experience developing training materials and delivering training to diverse audiences
- Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook
- Familiarity with AI technologies
- Strong written and verbal communication skills and ability to tailor messaging to different audiences
- Analytical mindset with strong problem-solving capabilities
- Strong project management, organizational, and collaboration skills
- Ability to be an engaging presenter and encourage participation in remote, hybrid, and in-person environments
- Must be eligible to work under ITAR constraints: U.S. Citizen, lawful permanent resident (green card), or refugee/asylee (temporary visas not eligible)
- Hybrid work schedule requiring in-office presence Tuesday, Wednesday and Thursday at Maple Plain location
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
