Jobs at Protolabs

Manage the UK time and attendance system, resolve anomalies, produce reports, support monthly payroll processing, complete payroll journals and reconciliations, raise bank payments, and administer outsourced European payrolls. The role deputizes for the Payroll and Treasury Lead, requiring accuracy, organization, communication, deadline adherence, and payroll experience.

Own the product roadmap for an ecosystem area focused on reducing customer and operational friction. Translate business needs into requirements, prioritize backlogs, coordinate engineering delivery, define success metrics, and manage launches. Partner with Sales and Customer Success to identify recurring issues, establish structured feedback processes, communicate progress, and facilitate cross-functional trade-offs without direct authority.

Support customers through phone and email, validate purchase orders, enter and manage orders, reconcile payments, maintain customer records, route inquiries, resolve issues, and coordinate across internal teams. The role also tracks service metrics, supports process improvements, and ensures accurate, timely customer service in a hybrid manufacturing environment.

Leads the global trade compliance program, overseeing import/export operations, customs regulations, tariff classification, country-of-origin determinations, documentation, sanctions, audits, and regulatory submissions. The role manages compliance risks, coordinates with brokers, forwarders, carriers, and government agencies, monitors regulatory changes, supports international business expansion, analyzes duties and transportation costs, delivers employee training, and drives process improvements across global operations.

Provides complex customer service for customers and internal partners, including order processing, order-status support, troubleshooting, issue escalation, and cross-department coordination. Serves as a subject matter expert for assigned processes, mentors team members, supports training, advocates for customers, and completes ongoing learning. The role works with moderate supervision in a hybrid Nashua office schedule.

Serves as a strategic HR advisor to leaders and employees, supporting employee relations, talent management, performance, workforce planning, succession, engagement, organizational effectiveness, and change management. Analyzes workforce metrics, ensures employment-law compliance, supports recruiting and development initiatives, and collaborates with HR Centers of Excellence. This onsite role supports a manufacturing-focused organization in Nashua, New Hampshire.

Serve as a strategic HR advisor to leaders and employees, aligning people strategies with business goals. Responsibilities include employee relations, talent management, workforce planning, performance management, organizational effectiveness, change leadership, compliance, engagement, and employee development. The role uses workforce data and people metrics to guide decisions, supports recruiting, and collaborates with HR Centers of Excellence to deliver scalable solutions. This is an onsite position supporting a manufacturing environment in Brooklyn Park, Minnesota.

Provide advanced customer service for manufacturing customers: process complex orders, troubleshoot order issues, liaise across departments, serve as subject-matter expert, mentor teammates, and support continuous learning and process improvement.

Owns an operational product domain supporting finance, procurement, EDI connectivity, order allocation, and partner workflows. Responsibilities include roadmap ownership, requirements and PRD development, backlog prioritization, success-metric tracking, experimentation, and cross-functional execution with engineering, design, and business stakeholders. The role requires product management and EDI experience, Agile delivery skills, and the ability to improve partner and internal-user experiences across quote-to-delivery processes.

The Inside Sales Representative at Protolabs manages sales opportunities for CNC and 3D printing, driving customer engagement, demand generation, and operational support to meet sales targets.

Support Americas accounting within a public company: lead monthly close, journal entries, reconciliations, equity and stock‑based compensation accounting, SOX control ownership, technical accounting research, audit support, and mentor staff accountants while driving process improvements.

Manage transactional sales for CNC and 3D printing lines: qualify leads, progress opportunities, conduct discovery calls and presentations, use CRM to track pipeline, support demand-generation events, and maintain customer relationships to meet sales targets.

Maintain and improve provisioning, CI/CD, version control, and build systems; promote SRE practices; automate deployments and reduce manual intervention; design high-availability solutions and load balancers; support applications in collaboration with development teams; participate in on-call and occasional after-hours 24/7 support.

Manage transactional sales for CNC and 3D printing service lines: generate and qualify leads, progress opportunities, conduct discovery calls and customer meetings, maintain CRM records, support marketing events, respond to sales inquiries, and meet sales and pipeline targets while collaborating with internal teams.

Design, build, and maintain scalable backend pricing services, own end-to-end SDLC, collaborate with Product and Data, lead architectural decisions, mentor engineers, troubleshoot production issues, optimize performance and CI/CD, and ensure pricing systems meet compliance and SLA targets.

Apply Lean and continuous improvement methods to Customer Success operations: map processes, analyze CRM/ERP and case data, prioritize and drive system and process improvements, define requirements for Salesforce/AX enhancements, coach teams in standard work and daily management, and support project implementation and sustainment.

Lead daily quality control operations for a 24/7 manufacturing site, supervise and develop quality teams, drive continuous improvement, manage escalations and root cause analysis, ensure compliance with quality systems and ISO/AS standards, collaborate cross-functionally to improve performance.

Lead EMEA FP&A budgeting, rolling forecasts, and sales-focused financial reporting. Provide sales performance analysis, KPI monitoring, profitability insights, and strategic recommendations. Drive process improvements, collaborate cross-functionally, and support ad-hoc finance requests to enable data-driven commercial decisions.

Develops and delivers instructor-led, virtual, and self-paced training for the Customer Success Organization. Creates and maintains training materials and repositories, coordinates schedules, measures adoption and effectiveness, communicates change plans, tracks training metrics, gathers feedback, and supports continuous improvement and business readiness.

Lead and supervise the on-site quality control team to inspect parts, interpret drawings/GD&T, train staff, manage calibration and inspection equipment, support ISO audits, drive continuous improvement, and collaborate with engineering to reduce rework and ensure conformity to customer and workmanship standards.