Jobs at Protolabs

Drive enterprise AI adoption by understanding business workflows, building no-code agents, apps, and automations, analyzing feedback, and supporting requirements for AI use cases. Develop onboarding materials, conduct demos, guide rollouts, manage support channels, define KPIs and acceptance criteria, and translate business needs into measurable AI solutions while collaborating with technical product managers.

Support the finance team with payables, receivables, monthly reporting, business operations optimization, workflow improvements, and ad hoc activities. Serve as a finance-related point of contact for the company while gaining experience in a fast-growing international manufacturing business.

Set up, calibrate, troubleshoot, and operate CNC milling equipment, probes, tooling, fixtures, and supporting systems. Perform alarm recovery, tool changes, material changeovers, inspections, audits, and equipment reliability checks. Maintain tooling inventory and work orders, diagnose tool wear, and provide technical guidance to operators and cross-functional teams. The role requires precision machining within close tolerances, safe handling of heavy and sharp objects, and onsite work on an evening shift.

Supports global Finance teams by analyzing requirements, improving processes, configuring Microsoft Dynamics AX, implementing financial applications, and planning ERP upgrades or migrations. The role investigates incidents, performs root-cause analysis, supports audits and access reviews, develops reporting using BI tools and SQL, documents and trains users, and coordinates software changes with technology and finance stakeholders.

Serves as a strategic HR advisor to leaders and employees, supporting employee relations, talent management, performance, workforce planning, succession, engagement, organizational effectiveness, and change management. Analyzes workforce metrics, ensures employment-law compliance, supports recruiting and development initiatives, and collaborates with HR Centers of Excellence. This onsite role supports a manufacturing-focused organization in Nashua, New Hampshire.

Manage enterprise infrastructure, application environments, server configuration, deployment pipelines, and infrastructure automation. Support highly available systems across AWS and Azure, Kubernetes-based microservices, load balancing, continuous deployment, and reliability improvements. Collaborate with development and IT teams to troubleshoot operational issues, automate manual processes, and support releases. Participate in 24x7 coverage, after-hours support, and on-call responsibilities.

The Senior DevOps Engineer manages enterprise infrastructure, CI/CD, cloud environments, server configuration, and highly available applications. Responsibilities include automating deployments with Ansible and Terraform, supporting AWS and Azure, maintaining Kubernetes and microservices environments, improving reliability, configuring load balancers, hardening Linux systems, and troubleshooting operational issues. The role also involves mentoring team members, collaborating with development and IT stakeholders, and participating in 24x7 on-call coverage.

Drives enterprise AI adoption by understanding business workflows, configuring no-code and low-code agents, apps, and automations, analyzing feedback, developing onboarding materials, and supporting use-case requirements. The role translates business needs into AI solutions, defines KPIs and acceptance criteria, conducts demos, manages support channels, and partners with technical product managers on rollout, adoption, and continuous improvement.

Develop and maintain automated testing frameworks for enterprise web applications and APIs using C#/.NET and Python. Own CI/CD test automation, quality gates, reporting, and diagnostics; perform API, integration, system, end-to-end, performance, and exploratory testing. Investigate defects and flaky tests, assess release risk, improve testability, mentor teammates, participate in code reviews, and collaborate with engineering, product, QA, and operations teams.

Leads the software engineering, applied ML, and technical product teams responsible for Protolabs’ enterprise pricing engine and supporting services. Owns the pricing capability roadmap, architecture, rules-based and model-driven decisioning systems, and production LLM capabilities. Oversees solution design, development, testing, governance, reliability, and continuous improvement while partnering with pricing analysts and service-line leaders. Hires, mentors, and develops a cross-functional technical team.

Build, deploy, and maintain production machine learning models and pipelines for intelligent pricing, real-time quoting, demand forecasting, cost estimation, and partner routing. Monitor and improve model performance through experimentation, A/B testing, backtesting, drift detection, and retraining. Collaborate with engineering, product, data, and domain teams, mentor engineers, and apply machine learning advances to manufacturing marketplace challenges.

Provides comprehensive executive support to the Managing Director, including calendar, travel, meetings, correspondence, governance tracking, and confidential information management. Oversees office administration, workplace operations, facilities, vendors, procurement, employee onboarding support, events, and administrative reporting. Coordinates service providers, monitors budgets and invoices, maintains records, and improves workplace processes and employee experience.

Manages invoice-related queries, billing discrepancies, credit notes, rebills, invoice corrections, and manual invoices. Maintains accurate billing records, supports month-end activities and audits, and ensures compliance with financial controls. Works with Salesforce and Microsoft Dynamics AX while coordinating with internal teams and providing customer and stakeholder support. The role also provides general Finance administration in a high-volume, deadline-driven environment.

Prepare monthly, quarterly, and annual financial reporting; build DOMO visualizations; assist budgeting, planning, and forecasting; consolidate budgets, develop assumptions, and create management presentations; perform trend and variance analysis to deliver actionable financial insights.

Process and verify customer orders, purchase orders, and payments; maintain customer data; respond to inquiries; resolve customer concerns; and coordinate with internal departments to communicate and escalate issues. The role requires accurate data entry, professional phone and email communication, multitasking, troubleshooting, and adaptability to new systems in a hybrid manufacturing environment.

Leads the global Network product portfolio, roadmap, go-to-market strategy, pricing, partner capabilities, customer experience, and profitability. Acts as a mini-general manager with P&L and margin accountability, coordinating marketing, sales, software, sourcing, operations, supply chain, and customer service. Uses market insights and customer feedback to drive innovation, platform requirements, operational excellence, and global alignment across a manufacturing network.

Provides L1/L2 service desk and onsite/remote desktop support for Windows and macOS endpoints. Responsibilities include ticket resolution, endpoint deployment and management, Microsoft 365 and identity administration, onboarding and offboarding, endpoint security, asset lifecycle management, documentation, ITIL processes, and vendor coordination. The role also supports meeting room technology, SaaS applications, remote users, and basic networking while maintaining SLAs and strong customer communication.

Owns test strategy and automation for pricing services, APIs, events, integrations, cloud deployments, and ML outputs. Builds CI/CD quality gates, investigates defects, supports release readiness, monitors quality metrics, and improves testability and coverage. Partners with engineering and product teams, mentors QA professionals, contributes to incident response, and ensures compliance with regulatory and data-handling requirements.

Support customers through phone and email, validate purchase orders, enter and manage orders, reconcile payments, maintain customer records, route inquiries, resolve issues, and coordinate across internal teams. The role also tracks service metrics, supports process improvements, and ensures accurate, timely customer service in a hybrid manufacturing environment.

Leads the global trade compliance program, overseeing import/export operations, customs regulations, tariff classification, country-of-origin determinations, documentation, sanctions, audits, and regulatory submissions. The role manages compliance risks, coordinates with brokers, forwarders, carriers, and government agencies, monitors regulatory changes, supports international business expansion, analyzes duties and transportation costs, delivers employee training, and drives process improvements across global operations.