• Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development.
• Assess training needs and quality needs to support employee development.
• Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively.
• Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients.
• Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance.
• Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives.
• Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement.
• Provide regular reports to senior management on the effectiveness of training and quality assurance programs.
Education
• Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.
Qualifications
• Bachelor's degree in a related field to Tik Tok campaign
•2+ years of experience in training and development, quality assurance, or a related tech field
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
• Demonstrated ability to design, develop, and implement effective training programs.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint
• Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred.
• Organizational, teamwork, and client management skills.
• Effective oral and written communication skills.
Top Skills
What We Do
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 17 countries where it employs 135,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. In 2019, Atento has been named one of the World's 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®.
