Job Summary
We are seeking a data-driven, highly organized Program Coordinator to support the growth and optimization of the Red Hat Learning Subscription (RHLS).
In this role, you will act as the "engine room" for the RHLS Product Manager, transforming high-level product strategies into actionable digital experiences.
You will be responsible for executing in-platform messaging, tracking user behavior through data tagging, and ensuring all program administrative tasks are handled with precision.
What you will do:
Digital Adoption Management: Lead the implementation of in-app guides, and announcements using various tools. This includes tagging features for usage analytics and deploying targeted notifications to improve user retention.
Strategic Execution: Work closely with the RHLS Product Manager to implement new program initiatives, ensuring all product updates are communicated effectively to the subscriber base.
Data Analysis & Reporting: Monitor RHLS usage metrics. Create and maintain dashboards to report on KPIs, user engagement trends, and the effectiveness of notification deployments.
A/B Test Management: Coordinate and execute A/B testing scenarios within the application. This includes setting up split tests for in-app guides, messaging styles, and user workflows to determine which variations drive the highest engagement and completion rates.
Program Coordination: Manage the end-to-end logistics of RHLS-related programs, ensuring deadlines are met and stakeholders are kept informed.
Communication: Serve as a clear, concise liaison between product management, marketing, and technical teams. Create and submit weekly status reports
What you will bring:
Technical Proficiency: Direct experience with Pendo (or similar Digital Adoption Platforms like WalkMe or Gainsight PX) is highly preferred.
Analytical Mindset: Strong competency in data visualization and excel. You should be comfortable "asking the data questions" to find out where users are getting stuck.
Adaptability: A proven ability to take direction from leadership and pivot quickly based on shifting product priorities.
Self-Starter: Demonstrated ability to work independently in a remote or hybrid environment, managing your own workflow without constant supervision.
Experimental Mindset: A basic understanding of the scientific method or A/B testing principles (e.g., control vs. variant groups).
Red Hat Familiarity: While not mandatory, a baseline understanding of the Red Hat ecosystem and enterprise learning subscriptions is a significant plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Direct experience with Pendo or similar Digital Adoption Platforms (WalkMe, Gainsight PX)
- Strong competency in data visualization and Excel
- Experience tagging features for usage analytics and deploying targeted notifications
- Experience coordinating and executing A/B tests within an application
- Experience creating and maintaining dashboards to report on KPIs and user engagement
- Program coordination or project management experience managing logistics and deadlines
- Excellent written and verbal communication to liaise across product, marketing, and technical teams
- Ability to work independently in a remote or hybrid environment
- Adaptability to pivot quickly based on shifting product priorities
- Basic understanding of A/B testing principles or the scientific method
- Familiarity with the Red Hat ecosystem or enterprise learning subscriptions
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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