Job Description:
We are looking for a Training Product Support Engineer to support our worldwide customers. Who has a keen interest and knowledge in the Aviation industry.
Duties / Responsibilities:
Troubleshooting incidents.
Follow defined processes to ensure seamless support
Development & maintenance of reports
Create Help/FAQ, Instructional documents based on customer queries received
Escalation management.
Learning Management System (LMS) administrative tasks / support.
Project coordination to assist project leads (basic certifications in change management preferred)
All other duties as assigned
Proactive customer centric approach to ensure there is minimal delay in resolving their requests
Assist in Content writing, Reports and Preparing documents for deliverables.
Responsible for the request for proposal authoring and will contribute to the contract, the statement of work, and the transition plan
Keep regularly up to date technical knowledge (digital interfaces, software, hardware and Training Products)
Ensure team adheres to KPIs, SLAs and publishes regularly (weekly/monthly) reports to stake holders
Ensure to document all processes (new, change/updated) as per required quality standards of the organization
Assist L1 timely manner and ensure they get frequent process updates and they are autonomous in their BAU.
Knowledge, Skills, Abilities & Other characteristics:
Customer handling skills - Incident and escalation management (relevant certifications preferred like ITIL, Project management life cycle, etc)
Understanding of administration of learning management system (to create/update and manage course catalog, user permissions, user interface, login method, etc)
Good understanding of XML and HTML content
Good knowledge of MS office / Google Suite Package – Advance Level in Excel and VB.
Good understanding on Basic type of product testing (Regression, UAT)
Basic Knowledge of AWS platform
Basic or good knowledge of cloud-based Learning Management System (LMS)
Good written and verbal communication skills - English
Ability to establish and maintain cooperative working relationships
Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals
Identifies what needs to be done and takes action before being asked or required
Language skills: English negotiation level
Adaptability to Work flexible in shifts and stretch during the team requirements.
Computer skills - Deployment / Installation / DOS / Internet configurations / SaaS applications.
Customer centric approach in dealing with all types of customers.
Technical knowledge covering development, validation, deployment and use cases all types of training means technologies.
Knowledge of Training Center's operations (ATO/MTO), experience in understanding the OEM (Original Equipment Manufacturer) processes will be an added advantage
Knowledge of any training products/solutions such as LMS, Smarter Classroom, MyTDS platform is plus
Team player, CAN DO attitude, adaptability
Qualifications:
Bachelor’s degree in Computer Science / Aerospace / Engineering
Basic/advanced knowledge on online learning formats such as Text/HTML, PDF, Video, PPT, XML and any other common formats used with online learning materials (SCORM, AICC etc)
Prior experience in a client facing help desk or technical support environment or equivalent consulting experience (minimum 5-6 years)
Experience in a self-directed work environment
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Training support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
