Operations Strategy Specialist - Training & Processes

THE ROLE

As the Operations Strategy Specialist - Training and Processes you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance global operating model and implementation of the processes, policies and procedures that bring those strategies into reality to drive operational results on availability and quality of the fleet, customer satisfaction and operational efficiency.

You will be responsible for designing strategies, and coordinating and implementing projects related to the training of regional and local staff in operational procedures and key standard operatioal procedures. You will be a subject matter expert within the organization relative to the way information is structured, standardized and the format, content, method that training for those subjects is delivered to our operations. You will monitor the success and business results regarding the strategies that have been put in place.

Reporting directly to the Operations Strategy Director, this role is of extreme importance to the organization and will require deep integration with other central teams and regional and local operating structures. 

WHAT WILL YOU WORK ON?

• Lead Advanced Strategic Development: Take ownership of the creation and refinement of strategies that drive operational excellence through proper training delivery to our operations.  
• Own the standardization methods that the organization follows to produce standard operational procedures that will be used in the training. 
• Coordinate all projects related to creation of training materials and content validation. 
• Lead the creation and implementation of strategic projects to increase process adherence, process communication, operation standardization and training delivery, tracking their progress and ensuring they are delivered on time and within scope.
• Lead, train and manage the junior team members of the Operations Strategy team that are allocated to projects and initiatives that you will be coordinating. Act as a mentor and guide to less experienced analysts, sharing your expertise and helping to develop the next generation of talent within the team.
• Collaborate with Regional Teams: Work closely with regional directors and local teams to adapt and apply central strategies to specific regional contexts, ensuring successful implementation and execution.

WHO ARE WE LOOKING FOR?

• Holds a degree in Business Management, Engineering, Economics, or similar field.
• 6-8 years of experience in a strategic consulting firm or a strategic role within the operations department of a company that manages physical assets or has a direct to final consumer business model.
• Specialist knowledge: In-depth knowledge of training methods, process description, process creation, organizational process information organization
• Passion for precision and clarity in all documentation. You likely have a perfectionist streak and feel uneasy if every detail isn't meticulously aligned. You take pride in crafting training programs that leave no room for ambiguity, ensuring everyone is on the same page. You excelled in Technical Writing and Process Design courses, where attention to detail was crucial.
• Results-Oriented and ambitious: Highly organized, detail-oriented, and focused on delivering results that contribute to the company’s operational success. 
• Communication and Leadership skills: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively and influence decision-making at senior levels. Proven experience in mentoring and developing junior team members.
• Collaborative Leadership: Strong ability to collaborate across multiple teams and regions, with a focus on ensuring that central strategies are effectively implemented and adapted to local contexts.
• Fluency in English is required; additional languages are a plus.

Are you ready to Go Indie?