Training & Performance Manager, Europe

The Training and Performance Manager, Europe is primarily responsible for building performance capability and confidence across the retail workforce in their region. The position will focus on developing exceptional customer service skills to meet Aesop’s global and regional strategy and current and future business requirements. 

In this role, you will be responsible for the delivery of product, service and retail capability training across the European region. You will assess and respond to retail capability gaps, requests and opportunities by proactively applying training methodologies across multiple distribution channels to maximise knowledge, service and retention; this includes ensuring that retail on-boarding and training programmes are effective from design, development, implementation and evaluation for new and existing retail employees.  

This is a full time position, based in London. 

Key responsibilities of the role include, but are not limited to

• Conduct training needs assessments for retail staff regionally, including supporting, analysing and developing learning activities for specific teams, markets and departments. 

• Apply in depth knowledge of the retail industry and Aesop’s training analytics in the establishment of on-boarding and core training programmes such as selling capability, service capability and product skills. 

• In partnership with Human Resources ensure that capability development programmes align with the Talent and Development Strategy. 

• Partner with Human Resources in the development of soft skills training programmes, talent management / succession programmes and the development of capabilities that are required across the wider organisation to ensure aligned programmes are being delivered. With Human Resources ensure consistent content design across ‘soft skills’ development programmes for Managers and Leaders. 

• Oversee the engagement of the regional training team to ensure training strategies are implemented at a high standard. 

• Oversee the development of regional ‘Train the Trainer’ programmes and provide coaching to Trainers as required. 

• Partner with HR leadership and the Digital team in the development of learning content and platform alignment in HRIS Learning & Development module. 

Who we are looking for

• Significant experience in retail product and customer service training 

• Strong people leadership, with demonstrable experience managing and developing, inspiring and motivating high-performing teams and individuals 

• Strong coaching and feedback skills 

• Working knowledge of blended learning methodologies 

• Hands-on, practical problem solving and process improvement skills 

• Able to promote change and creative improvement, adapting new approaches to learning and training 

• Strategic mind-set and a longer-term view of workforce planning and future training needs across different countries and regions 

• An ability to build good rapport with key cross functional teams 

• Exceptional written and verbal communication skills 

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - 

• Flexible, hybrid working pattern 

• Generous product discount allowance and bi-annual complimentary product allocation  

• Paid volunteering allowance for all employees 

• Bonus opportunity based on personal, and business, performance 

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities 

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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