The Role
Lead design and delivery of blended learning and onboarding for hotel staff, mentor Departmental Trainers, use Lobsterink data and KEA/ReviewPro assessments to measure impact, embed training into operations, coach managers, produce reports, and drive talent development and brand standards.
Summary Generated by Built In
The mission of Training is to masterfully integrate Kempinski’s suite of learning tools, ensuring we nurture and elevate talent from within. By championing this development, we empower our team to deliver the exceptional guest service that defines our brand, ultimately securing the hotel’s commercial success and driving profitability for our owners.
The Training Manager serves as the architect of this journey, overseeing seamless on-boarding and professional growth of our team through elegantly designed and operationally sound blended learning solutions.
By refining both technical skills and core competencies, the Training Manager ensures a consistently - beautiful performance that distinguishes our brand in the luxury sector and solidifies Kempinski’s reputation as the employer of choice.
Key Responsibilities
- Cultivate a robust internal training network by engaging directly with operations to foster meaningful professional connections.
- Conduct insightful analyses of training needs and measure the true impact of learning initiatives.
- Expand our educational resources by mentoring Departmental Trainers in the creation of property-specific training modules.
- Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of participation and progress.
- Design and deliver captivating training sessions that inspire and educate.
- Leverage data from Kempinski e-learning platform (Lobsterink) to provide management with actionable insights that enhance overall performance.
- Act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output.
- Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads.
- Lead immersive "Kempinski DNA" activities that instill our brand values into the heart of the team.
- Proactively seek out innovative practices to refine the efficiency of our training services.
- Partner with department heads to evaluate service quality through the Kempinski Experience Assessment (KEA) and ReviewPro, prescribing remedial learning solutions where needed.
- Mentor and develop the training team itself to ensure internal excellence.
- Execute KEA quality checks as directed by management to maintain our five-star standards.
- Identify rising stars within the organization and nurture candidates for the Master Trainer designation.
- Ensure all monthly regional and corporate training reports are accurate, timely, and reflective of our progress.
- Personify Kempinski’s core values through exemplary personal conduct.
- Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget that honors our brand standards.
- Conduct thorough annual self-audits to ensure ongoing compliance and excellence.
- Uphold all corporate training policies while fostering strategic partnerships with external suppliers and safety entities.
- Maintain an unwavering commitment to the safety and well-being of the team by adhering and ensuring all annual statutory training is timely done.
Skills, Knowledge and Expertise
A Bachelor’s or master’s degree in business administration or hospitality management.
At least 8 years cumulative experience in the Learning and Development hospitality industry, ideally within a 5-star International Brand environment and a minimum of 3 years of proven success in a similar leadership role.
Mastery of the English language, both spoken and written,
Additional language(s) considered a great advantage.
Additional language(s) considered a great advantage.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Bachelor's or Master's degree in Business Administration or Hospitality Management
- At least 8 years cumulative experience in Learning and Development within the hospitality industry
- Minimum 3 years proven success in a similar leadership role
- Mastery of English, both spoken and written
- Experience using e-learning platforms and leveraging LMS data (Kempinski Lobsterink)
- Familiarity with Kempinski Experience Assessment (KEA) and ReviewPro for service quality evaluation
- Experience designing and delivering blended learning and measuring training impact
- Experience within a 5-star international brand environment
- Additional language(s)
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
