Training Manager

Under the direction of a Sr. Manager, Quality Systems & Quality Control is responsible for overseeing, planning, and scheduling the training of associates to perform a variety of warehouse-related functions such as receiving, scanning, inducting, material handling, and shipping products, inventory control, and safe equipment operation.
Responsible for training associates to use the appropriate operations software platforms utilized in the facility.
Training programs must follow client and facility guidelines and SOPs.
Ensure associates are trained on HRIS and the timekeeping platform.
Bilingual in English and Spanish highly preferred

Primary Accountabilities:

• Develop training curriculums for Operational positions.
• Develop SOPs when needed that will drive consistent processes
• Create and maintain the training schedules for warehouse associates
• Develop and maintain a training curriculum to facilitate annual training
• Expand and deliver KPIs to Leadership regarding the status of the training program.
• Facilitates New Hire Training and Onboarding as needed
• Develop a Designated Trainer program and certify the existing Trainers
• Answer questions and help associates meet their daily production, accuracy, and safety goals
• Ensure retraining of associates is scheduled and provide training as necessary
• Assist with Identifying the root cause for common errors made and develop a solution to resolve
• Work with warehouse Trainers and Supervisors to ensure associates have all the tools necessary to complete their job responsibilities.
• Collaborate with all other functional areas, especially Quality, to ensure the execution of training objectives for warehouse associates.
• Ensure associates are provided with a safe, hazard-free work environment.
• Facilities New Hire Training and Onboarding as needed
• Develop a Designated Trainer program and certify the existing Trainers
• Answer questions and help associates meet their daily production, accuracy, and safety goals
• Ensure retraining of associates is scheduled and provide training as necessary
• Assist with Identifying the root cause for common errors made and develop a solution to resolve
• Work with warehouse Trainers and Supervisors to ensure associates have all the tools necessary to complete their job responsibilities
• Collaborate with all other functional areas, especially Quality, to ensure the execution/timely completion of training.
• Ensure associates are provided with a safe, hazard-free work environment.
• Set a standard of excellence in job performance, attendance, and adherence to all policies and procedures that are an example for all others associated with the status of the training program.
• Perform other related duties as assigned.

Quality Management

• Ensure training notifications are sent to support the completion of training in a timely manner.
• Manage all onboarding and offboarding documentation activities of associates related to associate training files hires.
• Attend Management Review meetings and provide training data for the meetings.

Document Management 

• Assist in creating and updating policies/procedures for quality systems/processes.
• Support document change request
• Work with SMEs to identify target audience for document training needs

Audit Management 

• Participate with and support internal, customer, SOC, and agency audits; prepare audit information. Identify and timely complete corrective actions related to training deficiencies, as needed.

Required Qualifications:

• Bachelor’s degree preferred or equivalent; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities with at least 5 years of experience facilitating and executing a training program.
• Intermediate knowledge of computers and programs specific to operations and operations reporting, including MS Office (Excel, MS Word).
• Knowledge of warehouse safety and compliance processes.
• Ability to train associates within the warehouse, as needed and if applicable 
• Ability to communicate proficiently in both English and Spanish preferred as may be assisting both English and Spanish speaking associates. Multilingualism would be beneficial to the success of the training program.
• Ability to maintain the warehouse Training Matrix for all positions and associates
• Ability to work in a non-climate-controlled environment
• Work with Leadership to deliver training curriculums as needed to meet facility goals
• Ability to prioritize and shift priorities to meet the training demand of the facility
• Experience with the pharmaceutical industry or pharmaceutical reverse logistics required
• Knowledge of general DEA, FDE, and GDP regulations
• Intermediate level of skill with computer systems, Microsoft and Google Suite products
• Experience with training or internal audits
• Certification in Quality Assurance is a plus

Individual Competencies:

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.
• Analytical and critical thinking – Ability to tackle problems using a logical, systematic, sequential approach.
• Problem-Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues, and challenges while weighing the accuracy and relevance of the facts, data, and information.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.
• Communication: Giving and receiving messages and information in written, oral, and visual formats clearly and concisely for a complete understanding of meaning and intent.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest in bettering oneself, the team, and the organization.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
• Integrity: Gains the trust of others by taking responsibility for one's own actions and telling the truth. 
• Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions and maintains a sense of urgency to complete tasks, accomplish goals and complex situations (such as M&A tasks)
• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures, or technologies
• The physical demands described here represent those that must be met by an associate to successfully perform the primary job responsibilities (essential functions) of this job. Reasonable accommodations may enable individuals with disabilities to perform major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with 

hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and/or printed on 

paper.

Rarely required to stand, kneel, or stoop, and lift and/or move up to ## pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust 

focus.

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety 

hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an 
• Awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs requirements and exceed their expectations. 
• Treat clients and teammates with courtesy, consideration, and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 
• Build collaborative relationships and work cooperatively with others, inside and outside the 
• organization to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information, and achieve results. 
• Set and attain achievable yet aggressive goals with a sense of urgency and accountability. 
• Understand that results are important and focus on turning the mission into action to achieve results 
• following the principles of Flawless Execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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We are an Equal Opportunity Employer, including disability/vets.