Training Manager

This role plays a critical part in strengthening the agency force by designing and delivering training strategies that develop advisers from recruitment through to leadership. By building capabilities, improving productivity, and driving adviser activation and retention, the role directly supports business growth and the development of a high-performing agency distribution channel. The incumbent works closely with business leaders to identify performance gaps and implement targeted learning solutions that enhance sales effectiveness and business outcomes. Through continuous learning initiatives, leadership development, and educational engagements, the role contributes to creating a skilled, productive, and future-ready agency workforce.

Position Responsibilities:

​1. Training Strategy & Execution

• Develop and execute annual agency training plans aligned with business objectives.

• Identify training needs through performance analysis, agency feedback, and business priorities.

• Design and execute learning journeys for new advisers, aspiring leaders, and experienced agency members.

• Work closely with stakeholders to identify performance gaps to design and implement effective plans to close it.

• Ensure training initiatives support recruitment, activation, productivity, retention, and leadership development goals.

2. New Advisers Development & Capability Building

• Facilitate foundational training on products, sales processes, systems, compliance, and customer engagement.

• Monitor the progress of new advisers and recommend training initiative to improve activation and retention.

• Engage with Regional and Branch Heads to ensure successful transition from recruitment to productivity.

• Design and facilitate leadership, coaching, mentoring, and performance management programs.

3. Performance & Productivity Enhancement

• Analyze agency performance data, activation, retention, productivity, and training participation data to identify trends, gaps, and opportunities.

4. Training Delivery & Facilitation

• Facilitate classroom, virtual, blended learning programs, and agency events.

• Engage internal and external subject matter experts to deliver specialized training.

• Ensure all training materials remain relevant, up-to-date, aligned with company standards, and comply with regulatory and company requirements.

• Provide regular updates and reports on training activities, participation, and outcomes.

5. Education & Engagements

• Organize and coordinate market outlook talks, investment seminars, and industry knowledge-sharing sessions for agency members and clients.

• Manage end-to-end event planning, including speaker engagement, venue/logistics coordination, event promotion, participant registration, and post-event follow-up.

• Produce and distribute learning materials, event summaries, key takeaways, and presentation resources to support continuous learning.

• Monitor participant feedback and event outcomes to assess effectiveness and identify future learning opportunities.

• Ensure all event content complies with regulatory, compliance, and corporate communication requirements.

• Recommend training initiatives to improve productivity, sales conversion, agency building, and quality business outcomes.

• Track and measure training effectiveness through pre- and post-training performance indicators, assessments, and feedback mechanisms.

• Leverage business intelligence tools (e.g., Power BI, Excel) to create actionable reports and enhance management visibility into agency performance.

Required Qualifications:

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].