Position Purpose:
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by motivating and empowering team members and exceeding customer relationships.
Essential Functions and Responsibilities:
- Training Program Development
- Design, develop, and deliver product training curricula (instructor-led, virtual, and online formats).
- Create training materials such as documentation, simulations, role plays, and multimedia content.
- Work with subject matter experts to identify training needs and target audiences.
- Execution & Delivery
- Facilitate workshops and product knowledge sessions for employees, sales teams, and customers.
- Ensure training programs align with business goals and product launches.
- Serve as the single point of contact for product training and documentation needs.
- Performance Tracking
- Identify KPIs and monitor training effectiveness.
- Implement measurement and evaluation processes to assess employee and business impact.
- Maintain project documentation and provide regular updates to leadership.
- Stakeholder Collaboration
- Partner with product, sales, and operations teams to align training with organizational priorities.
- Build effective cross-functional relationships to ensure training adds measurable value.
Minimum Job Requirements (Education, Experience, Skills):
- Education: Bachelor’s degree required; Master’s/MBA preferred.
- Experience: 5–7+ years in training, instructional design, or product enablement.
- Skills:
- Strong project management and organizational skills.
- Ability to simplify complex product information into clear, engaging training.
- Knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE).
- Excellent communication and facilitation skills.
Skills Required
- Bachelor's degree required; Master's/MBA preferred
- 5-7+ years in training, instructional design, or product enablement
- Strong project management and organizational skills
- Excellent communication and facilitation skills
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
