Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager - Training is responsible for the daily supervision and management of a team of associates. The Manager’s primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.
Job Requirements:
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification as well as develop associated supporting materials
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
Qualifications:
• Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline or equivalent combination of education and experience
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance
• A minimum 3-5 years instructing in an adult learning environment preferably in a call center, customer service or related industry
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
