Training & Development Manager

As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility.  Take some time to learn about us and apply today!  Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.  

What we offer

• Competitive pay

• Paid vacation/holidays/sick time - 15 days of vacation, 10 paid holidays, and five sick days each year

• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Are you someone that has very strong leadership skills and has been in technical and skills-based learning in the past?  Do you stay current with learning and performance support trends and have experience weaving those trends into your team?  Are you able to set the strategic vision and operational direction for an ever evolving and growing learning team?  Are you fantastic at forming relationships and communicating with business stakeholders at all levels of an organization?  Are you prepared to hold your team accountable to execute on the measurement strategies that the organization is putting in place?  Are you comfortable working in a dynamic operational environment?  Do you have experience guiding and equipping those who would design world-class manufacturing training?  If that’s the case, Johnson Controls, Inc. (JCI) has an amazing opportunity for you! 

What Impact Would You Have?

Everyone wants to feel like they’re having an impact.  In this position, you absolutely will! You will have the opportunity to:

• Positively impact the growth of our Global Data Center Solutions employees with the knowledge and skills they need grow and perform their job functions.

• Lead a team of highly capable learning professionals and help solve critical business problems through training and performance support initiatives.  

• Investigate new opportunities and participate in the development of effective training that is impactful and inventive. 

• Align your ingenuity and innovative ideas with the global strategic plan of the business. 

• Learn on a day-to-day basis about how our equipment and strategies help our customers and channel partners as “the power behind your mission”.

• Facilitate continuous improvement of trainers to support plant operations.

• Own reporting and communication of training performance metrics to all relevant Stakeholders.

• Audit and monitor performance and effectiveness of training specialist.

• Collaborate with other learning leaders across the globe. 

• Audit and monitor effectiveness of training with employees by engaging with operational leadership, quality, safety and conducting training audits.

How Would You Accomplish This?

• Hire and train new technical instructors to become effective facilitators; own the train-the-trainer design and implementation for on-shift trainers and area training leads.

• Mentor, coach, develop, and evaluate your team of learning professionals through challenging learning projects and programs.

• Manage team members through all performance evaluations, job training needs, and other managerial responsibilities as needed.

• Act as a subject matter expert and learning consultant.

• Build technical, service, and digital knowledge, skills, and behavior models and assessments supporting the talent development.

• Ensure the creation of professional instructor-led and virtual/online training programs and learning solutions that meet the identified learning objectives of the facility.

• Develop subject matter expertise in new machines and tools, products, or processes that are brought into the plant, and serve as a subject matter expert in the creation of learning materials for these new areas using defined processes.

• Develop standardized competency matrixes for manufacturing direct and indirect staff.

• Drive consistency from project to project, and across technical learning, so that we achieve a more efficient and holistic approach.

• Keep current and continue education in training techniques, performance improvement, knowledge management, instructional design, adult learning principles, and organizational development.

• Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs, and internal stakeholders.

• Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into future projects. 

• Help set and drive evaluation protocols for learning deliverables and be able to provide required metrics to business leaders. 

• Understand technology and current curriculum to participate in the effective design of learning and performance support tools.

What Are We Looking For?

• Visionary – You have a vision and a passion for learning and can execute that in the real world. 

• Technical- Solid understanding or ability to learn JCI’s operational processes. 

• Operational – You have been part of an operations focused organization or have supported manufacturing teams.   

• Articulate – Your writing, and communication skills must be strong to clearly articulate processes, needs, and influence stakeholders.

• Educated – Holds a bachelor’s degree in a related field and has at least 5 years’ experience working in an L&D or manufacturing environment, 3 years or more of team leadership experience.

• Influencer – Is able to influence at all levels. Has demonstrated the ability to lead when required but knows when and how to follow.

• Detailed – Realizes the importance of attention to detail in leading to impactful outcomes.

• Collaborative – Collaborates with instructors, Learning Designers, learning professionals, product managers, vendors, program managers, stakeholders, and more people in the business than we can count.

• Ambitious – Willing to assume authority, take risks, and set clear goals for career development.

• Professional – Has personal ethics, does quality work and has a positive attitude.

• Driven by customers – Is focused on the customer and has a sense of urgency about meeting their needs.  

#LI-Onsite

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.