Training Coordinator

Description

Job Summary

The Training Coordinator’s responsibilities include interacting with managers to identify training needs, mapping out tailored development plans for teams, individuals, and the firm, doing the actual training for many courses, coordinating with other subject-matter experts (internal and external) for courses beyond your area of expertise, and responsible for designing, developing, administering training programs, skill set standards, training material, course catalog, calendar of classes and post-class evaluations, certificates, and reports. The training coordinator regularly strategizes and coordinates with the HR department and managers on training programs and solutions to help improve the growth and performance of all teams and individuals.

Duties/Responsibilities

· Map out annual training plans for management, HR, customer support, and all other position in the firm 

· Design and develop training programs (outsourced and/or in-house)

· Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)

· Market available training to employees and provide necessary information about sessions

· Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

· Use known education principles and stay up to date on new training methods and techniques

· Design, prepare and order educational aids and materials

· Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

· Gather feedback from trainees after each educational session

· Partner with internal stakeholders and liaise with experts regarding instructional design

· Maintain updated curriculum database and training records

· Host train-the-trainer sessions for internal subject matter experts

· Manage and maintain in-house training facilities and equipment

· Research and recommend new training methods, like gamification

Required Skills/Abilities

· Excellent verbal and written communication skills. 

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Intermediate or Advanced Proficiency skills in Microsoft Word, Excel, PowerPoint, and strong computer skills

· Basic desktop publishing skills for content creation

· Proven work experience in developing training guides and effective training skills

· Hands-on experience coordinating multiple training events in a corporate setting

· Extensive knowledge of instructional design theory and implementation

· Adequate knowledge of learning management systems and web delivery tools

· Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, evaluate, reporting and recommendations)

· If not familiar with, then willing to learn and become well-versed in traditional and modern job training methods and techniques, as well as e-learning platforms

Requirements

Education/Experience

· Preferred BS degree in training, or HR, or education, or related field

· 3+ years’ experience in related skills