Training Coordinator

Summary: The Training Coordinator is responsible for planning, coordinating, developing, delivering, and evaluating training programs that support ECH staff across all departments. This position conducts new employee onboarding and facilitates live, organization-wide training for staff at all levels. The Training Coordinator also maintains ECH’s Learning Management System (LMS), ensuring classes are entered and available for registration, training content and records are current, and required staff training is accurately tracked and documented.

Essential Duties and Responsibilities:

Training Development & Delivery

· Conduct new employee onboarding training and other required orientation training.

· Facilitate live, organization-wide training for employees at all levels through in-person and virtual platforms (Zoom, Teams, etc.).

· Design, develop, and update training programs and materials using current best practices in adult learning.

· Maintain up-to-date knowledge of licensure and accreditation requirements, including:

o Missouri Department of Social Services / Children’s Division

o Council on Accreditation (COA) / Social Current

o Missouri Coalition for Children

o Other relevant external bodies

· Ensure all required staff training is current, compliant, and properly documented.

Training Oversight & Coordination

· Maintain and update ECH’s Learning Management System (LMS), including creating and entering classes, establishing course dates and registration opportunities, uploading and updating course content, managing enrollment and registration, sending reminders, tracking completion, and generating reports.

· Maintain Instructor Certification in CPR, Ukeru, and SCM.

· Ensure training is delivered with fidelity to the corresponding train-the-trainer model.

· Maintain accurate training records and documentation in accordance with state, federal, and accreditation standards.

· Coordinate training logistics, including scheduling, room reservations, equipment setup, and communication with attendees.

· Distribute training calendars across organizational communication channels.

· Track staff completion of mandatory trainings, follow up on gaps, and report non-compliance to supervisors and leadership.

Continuous Quality Improvement & Evaluation

· Evaluate training effectiveness using assessments, surveys, performance data, etc.

· Identify training needs by collaborating with QA staff to review data, audits, performance evaluations, incident reports, and program feedback.

· Recommend and implement improvements to strengthen training quality and impact.

· Collaborate with supervisors and program leadership to tailor training to program-specific needs.

· Prepare reports and training summaries for leadership, audits, and accreditation reviews.

· Ensure training materials reflect updated policies, procedures, and trauma-informed practices.

Collaboration & Culture Building

· Model and promote trauma-informed, culturally responsive, and ethical practice.

· Build and maintain professional working relationships with staff at all levels.

· Provide coaching, clarification, and support to staff navigating training expectations.

Competencies:

· Analytical & Problem Solving: Uses data to identify training needs; troubleshoots gaps; develops solutions.

· Technical Skills: Proficient with LMS platforms, presentation software, virtual training tools, and digital record-keeping.

· Communication: Strong verbal and written skills; able to teach, explain complex topics, and adapt to diverse audiences.

· Interpersonal Skills: Maintains professionalism; resolves conflict respectfully; collaborates across programs.

· Teamwork: Works cooperatively; supports staff success; contributes to a positive learning environment.

· Leadership: Inspires learning; maintains confidence; models ECH values; mentors and supports staff.

· Diversity & Inclusion: Demonstrates cultural humility; supports equitable and accessible training practices.

· Professionalism: Dependable, responsive, organized, and able to manage multiple priorities.

· Initiative & Innovation: Continuously seeks improvement; updates curriculum; explores new training technologies.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift

Work Location: In person

#INDHP

Qualifications

Education and Experience

· Bachelor’s degree is preferred; relevant training, facilitation, staff development, or child welfare experience will also be considered.

· Three years of experience providing training, teaching, or group facilitation preferred; child welfare experience preferred.

· Experience with learning management systems, staff development, or accreditation compliance is highly valued.

Technical Skills:

· Proficiency in MS Office Suite, Canva, LMS platforms, screen recording software, video conferencing tools, and database systems.

· Ability to create digital training content (presentations, e-learning modules, handouts, videos, etc.).

Certificates & Licensure:

· Obtain and maintain required instructor certifications in Ukeru, SCM, and CPR.

Work Environment

· Mix of office work, classroom facilitation, and virtual training delivery.

· Moderate noise level; occasional travel between programs and sites.

Physical Requirements

· Ability to sit, stand, speak, and use technology for extended periods.

· Light lifting of training materials, equipment, or supplies (up to 25 lbs).