Training Content Developer

Senior Manager, Technical Content Development

What You Will Be Doing

The Training Content Developer will be responsible for the design, development, and maintenance of technical training content and learning paths under the guidance of senior training team members. This role will work closely with internal customer teams (Engineering, Product Management, Support, and others) to ensure accurate, timely technical training is available for all ChargePoint hardware and software products. You will collaborate with technical writers, technical illustrators, and the Staff Training Content Developer to create interactive training experiences for installers, technicians, and other technical audiences. To be successful at ChargePoint, this person must be highly motivated, self-directed, and have a good eye for design and detail while being receptive to feedback and mentorship from senior team members.
What You Will Bring to ChargePoint

• Develop and maintain training content in the learning management system (LMS), following established content standards, style guidelines, and brand requirements.

• Create interactive learning activities, course content, and instructional videos to install, use, and service ChargePoint products (hardware and software).

• Redesign and update existing lessons as directed to align with current standards and style guidelines.

• Learn complex technical products quickly and produce technical training with the assistance of subject matter experts and guidance from the Staff Training Content Developer.

• Actively gather information from and collaborate with engineers, QA engineers, and product managers to identify and capture learning content.

• Support the development of scalable training solutions to ensure programs are consistent and ready for a global audience.

• Design, develop, and conduct assessments and evaluations to measure learner comprehension and course effectiveness.

• Manage individual project tasks across phases of a learning project, including analysis, design, development, implementation, and evaluation, while escalating risks and blockers to senior team members as needed.

• Prepare content for localization by following established localization guidelines and processes.

• Collaborate with other teams to ensure consistency and clarity across all training and documentation.

Requirements

• Minimum of 2-4 years in the design and development of instructional material in a complex product environment (Hardware AND Software).

• Experience working within a learning management system (LMS) is required.

• Strong knowledge of adult learning theory and its application to learning solutions.

• Ability to write behavioral objectives, tests, and course materials using instructional design theories.

• Demonstrated ability to distill technical information from subject matter experts and translate it into training relevant to the target audience.

• Bachelor's degree preferred in Curriculum Development, Instructional Design/Technology, or Education.

• Proficient in Articulate Storyline 360 is required.

• Familiarity with localization processes and preparing content for different regions.

• Experience with raster and vector-based image editing with Adobe Creative Suite (Photoshop, Illustrator).

• Basic knowledge of video editing and production is a plus.

• Knowledge of Jira, Confluence, or similar project management tools is a plus.

• Ability to work on multiple projects concurrently while meeting tight deadlines.

Location: Bangalore, India