The Training Compliance Manager is responsible for overseeing organization-wide training compliance initiatives to ensure employees meet all required regulatory, contractual, operational, and organizational training obligations. This role manages compliance tracking, reporting, audits, and training workflows within the Learning Management System (LMS), while partnering closely with operational leaders, HR, Quality Assurance, and regulatory teams to drive accountability and continuous improvement.
The ideal candidate is highly organized, analytical, collaborative, and experienced in managing training operations within a complex human services or healthcare environment. This individual will play a key role in strengthening compliance culture, improving training processes, and ensuring employees remain current with mandatory certifications and learning requirements.
Essential Functions and Primary Responsibilities of Position:
Training Compliance Oversight
- Manage and monitor organization-wide compliance training requirements across programs and departments.
- Ensure timely assignment, tracking, completion, and documentation of mandatory trainings, certifications, and recertifications.
- Maintain compliance calendars and proactively communicate upcoming deadlines to leadership and staff.
- Develop processes to improve training completion rates and reduce compliance risk.
- Monitor compliance trends and identify areas requiring intervention or operational support.
Reporting & Data Management
- Generate and distribute routine and ad hoc compliance reports for leadership, audits, and regulatory reviews.
- Analyze training data to identify trends, gaps, and opportunities for improvement.
- Maintain accurate employee training records and documentation in the LMS and related systems.
- Ensure integrity, consistency, and accuracy of compliance data across platforms.
- Develop dashboards and metrics to measure training effectiveness and compliance performance.
Learning Management System Administration
- Serve as a primary administrator and functional lead for the LMS related to compliance training activities and course development.
- Configure learning assignments, learner groups, automated notifications, and reporting workflows.
- Partner with HR and operational teams to ensure accurate employee enrollment and user management processes.
- Troubleshoot LMS issues related to compliance training and escalate technical concerns as needed.
- Support testing and implementation of LMS enhancements and process improvements.
- Create accounts for various external learning management systems.
Audit & Regulatory Support
- Prepare documentation and reports for internal audits, external audits, accreditation reviews, and regulatory inspections.
- Ensure compliance with applicable agency, state, federal, and contractual training requirements.
- Partner with Quality Assurance, Compliance, and program leadership to address corrective actions related to training deficiencies.
- Maintain organized records and audit-ready documentation.
Collaboration & Leadership Support
- Partner with department leaders to reinforce accountability for training compliance.
- Provide guidance and support to managers regarding training requirements and employee completion status.
- Develop communication strategies and escalation processes for overdue training.
- Assist in the development and implementation of organization-wide learning and compliance initiatives.
- Support continuous improvement efforts within the Learning & Development function.
Education & Experience
- Associate's Degree in Human Services, Education, Psychology, or a related field required; equivalent combination of education and relevant experience may be considered.
- Minimum of three to five (3 to 5) years of compliance experience Required
Knowledge, Skills, and Abilities
- Working knowledge of OPWDD regulations, Medicaid Service Coordination, and Office for People With Developmental Disabilities training standards
- Proficiency with MS Office 365 Suite and comfort learning and administering Learning Management Systems (Paycom LMS).
- Strong written and verbal communication skills.
- Demonstrated ability to work both independently and collaboratively as part of a multidisciplinary team.
- Patience, empathy, and a genuine commitment to the mission of supporting individuals with developmental disabilities.
Physical Demands and Travel Requirements
- Constantly required to exchange accurate information verbally and in writing.
- Constantly operates a computer.
Work Environment and Schedule
- Professional office environment with a balance of independent work and cross-functional collaboration, combined with frequent onsite delivery in residential and program setting.
- Schedule may require occasional evening or weekend sessions to accommodate staff shift coverage and training compliance deadlines.
- Dynamic human services environment serving diverse populations with a strong focus on compassion, flexibility, and responsiveness
Benefits
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].
About Heartshare
Who WE ARE:
For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook
HeartShare Human Services of New York | Homepage
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
#INDHP
Skills Required
- Associate's degree in Human Services, Education, Psychology, or a related field, or an equivalent combination of education and relevant experience
- Three to five years of compliance experience
- Working knowledge of OPWDD regulations, Medicaid Service Coordination, and Office for People With Developmental Disabilities training standards
- Proficiency with Microsoft Office 365 Suite
- Ability to learn and administer Learning Management Systems, including Paycom LMS
- Strong written and verbal communication skills
- Ability to work independently and collaboratively with multidisciplinary teams
- Patience, empathy, and commitment to supporting individuals with developmental disabilities
What We Do
HeartShare Human Services of New York is a nonprofit human-services organization supporting New Yorkers with developmental disabilities and family services, providing housing, education, healthcare, and pathways to independence.
.jpg){kind=logo}
