Training and Quality Assurance Coordinator (W@H Anywhere)

Summary
 We are currently hiring for a Training and Quality Assurance Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Training and Quality Assurance Coordinator, you will coordinate the quality control program for the medical review area. Researches the Center for Medicare and Medicaid services (CMS) changes. Trains new staff and provides continuing education to clinical staff.
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.
Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday (8-hour shift) from 7:00am-7:00pm and will be fully remote.

What You Will Do:

• Reviews medical review decisions for accuracy and to ensure CMS instructions have been applied correctly.
• Develops/implements the quality control program used as an intense review of clinical staff's technical knowledge and evaluation of medical judgment ability. Provides feedback to management and staff, and, if necessary, provides remedial training.
• Assists provider service departments with medical coverage issues to ensure continuity of application of CMS guidelines. Responds to specific provider inquiries and appeals requests.
• Develops and maintains departmental reference manuals used for proper application of CMS instructions.
• Provides continuing education workshops on coverage issues and medical advances.
• Trains new staff on CMS guidelines and medical review procedures. Coordinates system access and security clearance of new staff.
• Creates monthly reports for management outlining quality control results, adjustment data, and reopen results summary.
• Provides input to medical review audit department regarding actions taken in response to provider billing practices in order to target program abuse.

To Qualify for This Position, You Will Need:

• Graduate of Accredited School of Nursing OR Associate's in a job-related field.
• 4 years combination of clinical, utilization review, training, quality assurance, or case management experience.
• Excellent verbal and written communication, customer service, organizational, and analytical or critical thinking. 
• Good judgment. 
• Proficient spelling, grammar, punctuation, and basic business math. 
• Ability to persuade, negotiate or influence, and handle confidential or sensitive information with discretion. 
• Knowledge of mathematical or statistical concepts and medical terminology.
• Microsoft Office.
• Required Licenses and Certificates: Active unrestricted RN licensure in state hired, OR, active unrestricted compact multistate RN license as defined by the Nurse Licensure Compact (NLC).

What We Prefer:

• Prior quality assurance experience
• Proficient with Microsoft Excel and PowerPoint

What We Can Do for You:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.