The Role
The Training and Onboarding Officer manages the onboarding process for new leads, engages with drivers, conducts tests, and ensures compliance with Gamma standards.
Summary Generated by Built In
Position Summary
As a Training and Onboarding Officer, you will be responsible for effectively managing the deployment and onboarding process for new leads.
Roles and Responsibilities
- Engage leads for deployment and training.
- Conduct and take riding test scores.
- Deployment of leads on the Gamma Mobility dashboard.
- Deployment of leads on partner(s) platform.
- Register new riders and verify their information, ensuring it aligns with Gamma standards.
- Guide riders through the onboarding process and familiarise them with tools for success.
- Promote the Gamma brand and inspire enthusiasm among drivers.
Requirements
- Bachelor's degree in any discipline
- 1-3 years experience in onboarding, training, customer success, or field operations, ideally in fintech, mobility, or logistics.
- Strong interpersonal and communication skills for engaging with drivers and customers.
- Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
- Familiarity with ride-hailing platforms and the ability to train customers on platform-specific requirements.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- Bachelor's degree in any discipline
- 1-3 years experience in onboarding, training, customer success, or field operations
- Strong interpersonal and communication skills
- Proactive, detail-oriented, capable of working in a fast-paced environment
- Familiarity with ride-hailing platforms
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The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
