Training and Development Specialist I

Have you ever had an amazing teacher or trainer and thought, “I would really enjoy doing that”? Or maybe you’ve been in some horrible training and thought, “I could totally do that better and have a lot of fun doing it!” Or maybe you are process minded with a passion for analyzing & sustaining standardized work to drive efficient and effective business operations? Or maybe you are just someone who likes to use the knowledge and skills you have to equip and pour into the training and development of others? 

We’re looking for someone who wants to use their education or experience customer support, processing operations, marketing, learning & development, communications, or human resources to serve as a trainer at Compassion, helping release children from poverty in Jesus’ name!  

This Training & Development Specialist I is an entry level training specialist who will train and support Compassion’s Contact Center, Processing Teams as well as other teams within the ministry within our Supporter Operations department. This trainer will work alongside senior trainers and subject matter experts, supporting training for new hires and current employees. Training will cover Compassion systems, procedures, workflow and key competencies in customer support and fundraising.  

There’s a lot we train, too much to list it all here! But it includes things like how to serve our Supporters when they call in, how to respond to Supporter’s emails, how to engage Supporters online or through social media, how to share tough news with Supporters, or how to process the payments from our Supporters and much more. This trainer will also find themselves collaborating with other teams across Compassion too!  

The training methods that we use cover the full gamut. Trainings can be in-person at our headquarters in Colorado Springs, CO but also are sometimes held virtually over Zoom for remote staff all over the US. There may be a few times out of the year where the trainer will travel somewhere to do in-person training…or to get trained themselves. The trainer may also be called upon to help develop engaging eLearning, videos, or some other training resource.  

Preference will be given to candidates local to Colorado Springs as a large majority of the team members this position will serve and work alongside are based at Compassion's headquarters.

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer. 

• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur. 

• Uphold and engage in Compassion’s core Cultural Behaviors. 

• Develop and deliver new hire onboarding training both in-person and virtually. 

• Coordinate with leaders, business owners, super users and other staff to rapidly develop and deliver training, which may include e-learning and other distance learning options.  

• Deliver formal and informal learning solutions in multiple content areas such as professional development, procedural development and technical skills.

• Conduct needs analysis to understand the learning and development requirements within their assigned area.  

• Combine platform delivery and a variety of facilitation skills to create meaningful and engaging group experiences. Develop and implement activities to reinforce key learnings and assess effectiveness. Assess and report learner performance and training transfer.  

• Guide participants in small and large group settings, through structured learning and interaction utilizing various facilitation techniques, adjusting style as necessary. Deliver training in resident and remote classrooms.  

• Audit and evaluate existing content, assess needs and results, assist with development of new programs, modify existing programs, or recommend changes as appropriate.  

• Utilize Workday Learning, Compassion’s Learning Management System, to track training completion and to deliver distance learning.  

• Develop & maintain expertise in the various systems and procedures that you’ll train. This includes Five9: our telephony system, Salesforce: our CRM, Perceptive Capture and Perceptive Content: our electronic document manager and Sprout Social: our Social Media response platform.  

• When needed: Document core processes and procedures that are cross-functional within the ministry. 

• You’ve got 2+ years of education or experience in a field like communications, education, learning & development, human resources or related field. You don’t have to be a seasoned trainer, but you do have to come with what it takes to be developed into one.  

• You’re an expert collaborator and communicator who is comfortable training people of all walks of life and experiences. This is our bread and butter!  

• You’re resourceful, a go-getter, who can learn and adapt quickly. Our training team covers about 650 people that are sitting in all kinds of positions. There’s always a lot to be trained, and most of the time we’ve got to learn it ourselves first!  

• You’ve got a passion to serve others through training, communications and all kinds of learning resources. Serving others is what we do on a daily basis!  

• You’ve got a learning and growth mindset.  

• Experience in the creative space, whether that’s video creation, photography, graphics, eLearning, written communication or something similar. This job requires a lot of creativity to deliver engaging and effective training! 

• Experience working in a call center or in payment processing. The areas this trainer will cover are highly detailed and specific to ensure our Supporters receive world class customer care, so if you have experience in that world already – that’s great!  

• An understanding of, and even some experience with Compassion. Maybe you’re a sponsor or you even worked as an intern, road rep, event facilitator or something similar.  

• The mission: Join a team that is motivated to release children from poverty in Jesus’ name. 

• Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more. 

• Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.