Job Description
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices.
Lexis Nexis New Zealand is looking for a Training Consultant to join our Client Experience and Learning team to provide quality instruction to customers through digital and in-person formats.
About the Role:
About the Role:
The Training Consultant will be responsible for delivering high quality training to our clients, including legal professionals, based on an understanding of their needs and workflow. You will be self-motivated and used to working autonomously and willing to learn about our new products and services as they are developed. You will be adept at building effective relationships with stakeholders including customers and internal teams and are always looking for ways to grow the impact and effectiveness of your training. You will have experience and interest in Generative AI and GenAI tools and their effective application and use.
This is a hybrid home/office full-time role to be based in Wellington or Auckland. Additional flexibility may be an option for the right applicant.
Key responsibilities include:
o Planning and delivering learning activities to cover the customer base through online and face-to-face education
o Engaging directly with our customers and end-users to enhance their knowledge of our technology products and drive adoption and usage.
o Defining customer learning needs and planning and implementing effective training solutions
o Contributing to the development and maintenance of digital learning resources including user guides, online learning materials, digital resources
o Building effective relationships with individual end-users and key stakeholders
o Working with other LexisNexis stakeholders (e.g. sales teams, product teams, content lawyers, editorial, CX, marketing, and UX) to ensure an integrated approach to customer success.
o Bring meaningful insights from the customer and the market into the business to help improve our product offerings and market knowledge and support the triaging of issue resolution where required
o Keeping up to date with changes in markets, customers, competitors and products and adapting training programs and delivery style to reflect technology product and market changes.
o Ensuring timely completion of all required reporting in defined databases.
To be successful in this role, you will:
o Be a superior communicator who can create an engaging learning environment (both in person and online)
o Hold a relevant qualification (in for example Law, Education; Training; Technology, Digital Learning; Instructional Design) with experience in training delivery and customer relationship management
o Be able to identify opportunities while building strong relationships with customers and stakeholders
o Be experienced in liaising with others at various organisational levels
o Have demonstrable experience of the application of generative ai tools for personal productivity and strong evidence of familiarity with AI concepts or technology products
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Experience delivering training to clients (online and in-person), including legal professionals
- Relevant qualification (e.g., Law, Education, Training, Technology, Digital Learning, Instructional Design)
- Experience in training delivery and customer relationship management
- Demonstrable experience and interest in generative AI / GenAI tools and familiarity with AI concepts
- Superior communication skills and ability to create engaging learning environments
- Self-motivated, able to work autonomously and learn new products
- Experience liaising with stakeholders at various organisational levels
- Based in Wellington or Auckland; able to work full-time in a hybrid home/office model
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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