Training Advisor

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for a Training Advisor

RingCentral is looking for an experienced training advisor to join our Customer Training team. Working for the Customer Training Manager, this role will be a key contributor to the identification and coordination of customer training needs and the delivery of the customer training curriculum. As the customer’s point of contact for customer training, you will be well-organized, proactive, detail-oriented, and a great communicator. This role will focus primarily on coordination and training tools administration for newly onboarded customer accounts, but may include other responsibilities.

To succeed in this role you must have experience in:

• Manage scheduling, registration, room booking, attendance tracking, and communications for select Customer Training events.

• Manage training calendars and invites, training needs, and perform training discovery calls.

• Excellent written and verbal communication and time management skills.

• Experience in communicating effectively with C-level executives.

• Gather and report training data, including attendance, test scores, customer satisfaction, and customer feedback.

• Regular reporting of training statistics and results.

• Facilitate world-class customer-facing learning programs

• Demonstrated ability to deliver engaging, visual, hands-on learning.

• Apply adult-learning principles to VILT.

• Assist with internal training initiatives as needed.

• Drive projects to completion within agreed-upon timeframes.

• Seek continuous improvement; willing to try new ideas to provide more effective training.

Desired Qualifications:

• Proven success with blended learning, including VILT

• Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions

• Courage and confidence to challenge the status quo, express views openly

• Stays up to date with training industry best practices and is willing to try new ideas

• Excellent organizational, analytical, interpersonal, and written/oral communication skills

• Previous experience working in training

• Proficient with MS Office

• Advanced MS Excel skills

• Voice-over-IP or telephony experience is highly preferred

What we offer: 

• Comprehensive HMO package (medical and dental with AD&D) +3 Dependents

• Group Life Insurance (Life, disability, and personal accident) and Burial Benefit

• Rice, and clothing allowance

• Employee Assistance Program (EAP): access to unlimited sessions with licensed psychologists

• On-demand digital 1:1 wellness coaching

• Group business travel insurance

• Leave entitlements, paid time-off, paid sick leave, and paid holidays

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy 

#LI-JS10