Qualifications and Certifications:
- Education:
- Bachelor’s degree in Education, Information Technology, Computer Science, Human Resources, or a related field.
- Strong knowledge of IT systems, user workflows, and enterprise software environments.
- Familiarity with adult learning principles, training methodologies, and digital learning tools.
- Excellent communication and presentation skills in both technical and non-technical contexts.
- Certifications: Certifications are strongly preferred, as they demonstrate instructional expertise and technical proficiency in enterprise training environments. Candidates should hold one or more of the following:
- Train-the-Trainer (TTT) Certification
- Microsoft Certified Trainer (MCT) or equivalent vendor-specific certification (e.g., AWS, Cisco, Google)
- CompTIA CTT+ (Certified Technical Trainer) – if available
- ITIL Foundation – beneficial for trainers in IT service environments
- Certification or Diploma in Instructional Design / E-learning Development
- Knowledge of Learning Management Systems (LMS) such as Moodle, SAP SuccessFactors, etc.
- Professional Experience:
- Minimum of 5 years of experience in IT training or user support, with a proven ability to deliver effective training to both technical (e.g., system administrators) and non-technical (end users) audiences.
- Demonstrated experience in supporting software rollouts, upgrades, or change management initiatives within IT project teams.
- Demonstrated Abilities:
- Develop training content (manuals, quick reference guides, e-learning modules).
- Deliver instructor-led and virtual classroom training.
- Adapt training approaches to various learning styles and user profiles.
- Gather feedback and continuously improve training content and delivery methods.
- Technical Knowledge:
- Familiarity with system administration interfaces, common enterprise platforms (e.g., Microsoft 365, ERP systems, custom applications).
- Understanding of end-user support practices and tools for digital learning environments.
Top Skills
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
